Wheels & FeelsReviews of wheelsfeels.com

Awful! I'm Really disappointed. I wasted my money. Like many people said, this company is not very good. First time that I write a review about a purchase in my life! Really had a bad experience with them. I don't recommend at all. Save your money. They don't send you the full thing and then takes forever to reply or just don't answer at all. The guy Antoine seems friendly at first, but in reality he doesn't solve any problems. They sent me a drawer that does not open, so it's not useful at all. Instead of trying to fix the issue, they sent me a really poor quality table-top. Also, the unit is not solid. On top of it, I didn't receive what I requested. They haven't made a follow-up with me since my last email. I'm going to ask for a return and flag them to costumer protection, as I see that I am not the only person with the same issue. I am starting to question if the good reviews are real at this point.

Their design of the storage drawers for my jeep jl was just what I needed, but when I received the package I was not happy with the quality of the wood all the edges were cracked, scratches everywhere, the strong smell of paint like it had been painted last minute, and no instructions. And just like other people on here said THEY STRAIGHT UP IGNORE YOU!! When they finally answered after idk how many emails from my part, they apologized and said they where sending me a platform, a table, and $100 refund and I only received the platform which is useless to me because I have a rtt and again no instructions on how to install it if i wanted to. When I go email them to ask about the refund I found that they blocked my email, mind you I was always respectful even tho i was so mad. I regret trusting this people! Don’t buy from them! Update: just got back from a roadtrip, used the drawer system bc it was already installed and just like i expected it couldn’t handle the weight of my arb fridge and clothes bags, the top is so warped I couldn’t open the drawer. Threw the whole thing in the trash. I am so mad about wasting all this money best believe I’ll do an extensive research before i buy anything else for my jeep.

I bought a tailgate table that was shipped terribly with no hardware or instructions, when I emailed & online chat, it took forever for a response for them to promise that it would fit & hardware would be shipped. Nothing. Claimed package was lost and reshipped. Nothing. Keep in mind this is months of trying to get answers. I knew at this point that I was the test dummy because the claim that it would fit was BS based on my visual & the fact they asked for pictures. Finally I was refunded my money but they also promised that a new one would be shipped free of charge for all my troubles and because they found a 'design flaw'. I have yet to see this. Its been over a month since that promise.

Was packaged like crap so the drawer needed rebuilt. Not a huge deal. Refluxed and used better nails, let it dry and installed it. 3rd time I closed the drawer, the left slide fell apart. Pulled the whole thing out and threw it in the trash. What a waste of time and money. Order number 683

The instructions were very unprofessional and unclear, customer service was lacking almost nonexistent, they responded to a couple emails at first when the item was still being manufactured, but have been silent ever since. Customer service is everything, if I have a question about the product or how to install the product after I've spent almost $1000 you would think they would be happy to help. That is not the case. Currently living out my car. And my back has been killing me so I thought this would be the best way to make my sleeping area flat. Currently I am parked in my friends driveway with every piece laid out. Just awaiting customer service to do their job. Will update you when they do

Update 04/06/2024, They paid for me to return their product with a promise to refund my money, once I shipped it. I shipped it on March 22nd, they received it on March 26th. To date I have not received a refund. I ordered (Order Number 427) my The Cargo Drawer for Jeep Wrangler 4xe 12/27/2023. I finally received it on February 1st. When I opened my order pieces were broken and the plywood was splitting apart. This product promised high quality plywood and great customer experience, yet I had to chase them for a month to get my order shipped and now they will not even respond to my request for a refund. This product is a waste of money do not purchase. Update I returned their product with the promise of a refund, and I have yet to receive a refund. So i paid a lot of money for nothing.

In anticipation of the Christmas holidays, I reached out to WHEELS AND FEELS a week before Christmas to purchase the Yosemite kit for my Toyota RAV4. I was promised a delivery time of 3-5 days, following which I placed my order. What ensued was a surprising silence – no tracking code or updates on the order were provided. After a wait of two to three weeks, I finally received the tracking code, and the package arrived approximately four weeks post-order – significantly later than promised. However, the initial joy was short-lived: the kit arrived damaged, with loose screws, bent drawer rails, and broken wooden parts. Additionally, half of the ordered product was missing, including only the trunk module. Upon contacting customer service and explaining the situation, Anton from WHEELS AND FEELS offered a partial refund of $150, along with replacement parts for the damaged components. I was assured that the missing parts were sent in a separate package. However, the communication stretched over several weeks without the promised refund being processed or a tracking code for the second package being provided. This experience leaves me feeling potentially misled by WHEELS AND FEELS. I was faced with receiving damaged and incomplete goods, alongside unfulfilled promises regarding refunds and replacements. Moreover, customer service, represented by Anton, now seems to ignore my attempts to communicate. I plan to give the company another two days to respond to my complaints before considering further steps. It is regrettable that a company unable to fulfill its promises at least does not take responsibility to properly inform and support its customers. At this point, I am uncertain whether these issues stem from fraudulent intentions or merely a series of misunderstandings and failures in the fulfillment process. What is clear, however, is that my experience with WHEELS AND FEELS was far from what I had anticipated, leading to significant inconvenience.

Unfortunately as much as I wanted to like this company and its product it turned out to be a complete dud! Prior to even placing my order I contacted Wheels & Feels about the lead time on the product as I was anticipating having this product delivered and installed by a certain date. I was given a delivery date of 3-5 days which was just inside my schedule. So I purchased the product on 1/24/24 and the wait started. I received an email saying my order was being processed and I would receive a following email with the tracking info included. A week passes by and no email. I contact them asking them what’s going on and I was assured they would be shipping the product out shortly. Another week passes and I contact them again and told they’re having issues with their supply chain blah blah blah. I demand a refund and I’m then bribed with extra add ons and a partial refund of a measly $30. I again give them the benefit of the doubt and agree. At this point it’s Thursday 2/8/24 2 weeks have passed and they haven’t even shipped. I’m then promised by Anton on the “sales team” that he will personally see my product to UPS to make sure everything was in order and shipped Monday. Welp Monday rolls around and no acceptance by UPS is reported on the tracking info. I wait an extra day to see if it was just on UPS’ side. Nope definitely not the case. I contact them again asking for a refund and I’m told the product is finished and set to be picked up today and the reason being is cause the late notice on me wanting the product carpeted. The box was supposed to be carpeted from the beginning. It’s just excuse after excuse with this company and it seems I’m not the only one with this issue as I’ve read on multiple platforms others experiencing the same. Such a shame cause I wanted this to workout for my application. This company needs to get their website, customer service/support, and communication skills in order or they’ll be going down very quickly. I truly hope they update their website to reflect lead times, carpeting colors and other features so the customers will have a better buying experience.