Wheels & FeelsReviews of wheelsfeels.com

Should have read the reviews prior to ordering, as everything posted with a one star is true. No communication on when order was being shipped, finally a reply they were starting on the order (3 months). Order arrived, no instructions as to how to assemble…..several calls made asking for someone to answer questions…..always the same response, they will have the head of production call me NEVER received any call or message (going on 3 weeks). It just makes no sense for a company with this type of product to not have instructions and/or detailed video. Unfortunately, this is one of those companies that doesn’t give a crap about customer service once they have your money.

I would not order this product or recommend it to anyone. I ordered this product for my Lexus GX 550 in January '26 and it didn't arrive until May '26. Once I put it together one drawer doesnt properly close and the unit does not create a flat surface for an air mattress and the company doesn't respond to emails. Do not buy their products.

Poor customer service and a frustrating experience from start to finish. I received an unusable product with multiple fitment, hardware, packaging, and damage issues. Emails were repeatedly ignored, and the only time I received a response was after calling 5–10 times and finally reaching someone. Even then, the issues were not resolved. They sent the wrong replacement platform, failed to address the incorrect hardware, ignored the damaged parts, and never followed through on the promised expedited shipping refund. For the price, the lack of support, communication, and accountability is unacceptable.

Order got delayed, never got confirmation. Terrible product, nothing fits, the glue for the wood came wet, the locks don’t match, the platform doesn’t lay flat, it’s so big you can’t put it away easy, customer service is not around. They take your money and disappear and give you a mediocre product.

This company is borderline of CONSUMER FRAUD. They took orders, took payment, no delivery of products as promised even with months after delivery time frame, give customers the running around and around without an answer for month and month, no customer services, can't get in touch with anyone via phone, emails and chats beside all automated text. STAY AWAY. DO NOT PURCHASE FROM THEM. Keep all your documents and records. This is the only way you will able to make your case with them. Order placed 01/07/26. To be deliver 4-6 weeks after. Contact 03/05/26 via both email, call (leave message) and chat on their flat form. They gave the first excuse of delay in production via email but promised it will send out within the end of 2nd week of March. From 03/19/26 I had to reached on again via all methods and the response I received was they will look into it and will get back to me. From 03/20/26. No updated on my order. I send them a letter and gave them an option to be honest if they can’t full fill the other than cancel it and refund my purchase or I will filling a dispute and lawsuits. From 03/25/26. They went silence and no response nor update about my order. I proceeded with filling a credit card dispute for not delivery goods. This business is shady, unprofessional. No one answered phone calls, email reply was 2-3 days after and do not give a solid answer about my order. They were and still give me the run around. This should be border line of consumer fraud and mob style business. AGAIN. STAY AWAY FROM THEM AND DO NOT GIVE THEM YOUR BUSINESS.

Called to see where my drawer system was because it had been 8 weeks not the 5-6, which was still a really long wait. They must have shipped it when I called because I got it literally a week later. Package was in fine shape but inside their package job was not wonderful. The zip locks containing all the hardware was open and the pieces were everywhere and scratching and denting every piece. There were some missing bolts too that I had to get myself. And missing 2 hinges but that doesn't really matter because the pre drilled holes don't even line up with the hinges they sent. The particle, pressed board it's made of is ok, except when they broke a piece and decided to send it out anyways. For the price of a single drawer I would expect better! Oh and the slides are ridiculous to line up. And the lever doesn't work very well to release the lock. I have to use a screwdriver every single time to release it. While this drawer is nice for the storage, I'm sure not impressed with customer service or quality, especially for the price.

Can’t believe everything you see on social media. My order came with missing parts, hinges, it’s also doesn’t assigned with my 4xe with sub. They said the factory bolts would assign right and fit, it doesn’t. Also, the right front part sticks out where the lock are, th door won’t close. Ugh. Such poor customer service too! Do not buy! They promise 100% it would fit. Such lies!

This company is the absolute worst. I almost cancelled my order after waiting WEEKS longer than anticipated, but they made more excuses and convinced me not to. That was a mistake. When you try and contact them they will go days, weeks, and sometimes you will never get a reply at all. When you do get someone, it's only through email and they will tell you sometime completely different every time. After finally receiving my order it was missing hardware, some holes not drilled, and the overall product fit and finish is poor. I've attempted to contact them for 2 days now to attempt to return, but i'm sure they will never reply, or just deny the return. At this point I'd be worried to even ship back to them, and then I'd be out the money and the product. I guess I should be happy it showed up at all in any condition. Seriously, save yourself some time and frustration, and do not order from this company.