Wheels & FeelsReviews of wheelsfeels.com

After a very long period of time, and waiting for this team to right their wrong, I have finally decided to leave this review. (I never leave reviews, but I feel strongly enough about this that I am forced to. WORST. CUSTOMER. SERVICE. I. HAVE. EVER. EXPERIENCED. I sought out to purchase a drawer unit for my 4Runner, and after doing extensive research, I wanted to go with an American company that felt local, and support them in their journey. I chose WheelsFeels because their product looked nice but also affordable. On the website it says delivery in 4-6 weeks, but AFTER I purchased, it said it would be 7-9 weeks. I emailed them asking about that, and why it was different, and they basically told me that I could pay $150 extra to have it within the 4-6 week period (yes, what was originally promised on the website). I agreed because I wanted the product for a trip I was taking which would be within my time window of what I was originally promised on the site. I paid the invoice and waited. As time got closer to the cutoff, I emailed, called and texted everyday looking for a response. Nothing. I wanted shipping information because I was going OOT and needed to make sure the large package could be received safely. Called. Texted. And Emailed. Every. Day. Nothing. They sure were quick to send the invoice for payment, but after that, its like they did care at all about my experience. I went OOT, and while still calling/texting/emailing everyday in a panic, no response. Until finally someone named Zoe called me and apologized for the delay, saying ‘their entire phone system was down.’ (You still could have seen the emails?) I didnt buy it, but explained that the product I paid EXTRA for was now over a week late, and how would they right this wrong? I suggested they should refund me the $150 since it was late, to which she agreed, and said she would ‘pass it along to her refund team’. I never got confirmation, I never got the refund, and I have since called and texted multiple times over the weeks following, with, you guessed it, no responses. I hate to leave this message, because the product is good. It’s not great, there are a few spots where the wood rubs on the bolt heads, and leave sawdust beneath the drawer. There is no way to fix it so I just have to wait until that space rubs itself until it’s not touching anymore. The assembly was tedious, so if you are not good with tools, good luck, because the directions are not super clear. Overall I am happy with the product, but the customers service was the worst I have ever witness in my entire life. I like what I have but will never buy anything from them nor will I encourage anyone to do the same, sadly. All of this could be fixed with just answering the phones and texts, and some organization where they can get back to paying customers quickly (or at all)
I hope they read this and contact my to actually give me the refund, then I will happily update/delete this review. But until then, product: 7.5/10. Customer Service 0/10.

First. customer service is garbage. Second, before you go the route of putting it all together. Ensure the holes are all predrilled, if they are not dont just hammer in the screw. pre drill the hole. NOW, provided you get all the parts with your set up, please let us know how they function. Mine is still taking up space in my house. Also, dont pay extra for the expidited service. You will not get it in 10 days but you will get it faster than 10 weeks.

i’ve shot myself in the foot by not reading the reddit reviews and instead the fake IG reviews and went on to buy drawers for my new 4runner 2024. this company is known for terrible delay in service and parts missing/damaged and just ignoring you. i’ve emailed them times about updates regarding shipment. finally got a response saying it would ship 8/1. my order was placed 3 months ago on 5/2. i requested a refund. I have yet to hear from them. i got in contact with my attorney who they’ll be hearing from soon. only giving 1 star for the sake of posting this review. please save yourself the headache and give your money to someone else who will be honest and give the a decent service.

I placed order #4629 with WheelsFeels on August 16, 2026, for approximately €800. The following day, well within the 5-business-day cancellation period stated in their policy, I emailed requesting cancellation of the order and a full refund to the original payment method. It has now been two days and I have received no reply or confirmation that order #4629 has been cancelled. Given the amount involved, I find the lack of communication concerning. I am still hoping WheelsFeels will respond promptly, cancel the order, and process the refund as requested. If the matter is not resolved, I will have to consider disputing the charge with American Express. I will update this review depending on how the situation is handled.

I cannot comment on the product because I still have not received it despite 1) being past the advertised production and delivery time, 2) following up through every means possible short of showing up at their door, 3) being told it was “shipping out this week” (over a week ago). I see reviews where people who have actually received this product seem to like it, but those people are far outnumbered by people who had to cancel due to delays, people deeply frustrated with customer service unresponsiveness or excuses, people who received damaged or incomplete products, etc. I truly wish I had read all of these reviews before I jumped at a great deal. If you don’t mind waiting 6-12 months for delivery (I have personally connected with people in this boat), it MAY be worth it but my advice is to spend a couple hundred bucks more and go with the competition. There are more and more companies providing this service. I feel certain those companies provide a much better customer service experience because the bar with Wheels & Feels could not be any lower. They have a lot of excuses (and I’ve seen some familiar ones repeated across this site alone), but no follow through, no proactive communication, no commitment to their customers. I am about two weeks out from a 6-month car camping trip. I have no time to prep and no confidence I’ll get the product I paid for. Honestly it feels very fishy. BBB rating is C-

I attempted to purchase the same product from Wheels & Feels twice and it was never delivered. They never provided any status update for either order at all despite multiple outreaches. The first order, placed on 5/10, was delayed enough that I contacted them about a dozen times over the course of the week. Via their phone numberm via text (b/c any time you call them, the only reply you get is an automated text message that they then don't reply to ever again), via email and by logging 2 different support tickets in their own customer support system on their own website. Eventually, I used a web crawler to try to find email addresses to their leadership team and forwarded the support tickets to the personal emails of the 2 people whose contact information I could hunt down. They did not reply either. Ultimately, I was forced to file a dispute with my credit card company (TWO MONTHS AFTER I ORDERED THE PRODUCT). I wanted the product, not a refund, so my hope was they would see the dispute, get serious and call me back and I could lift the dispute and they would send me the product. They did not. So I started posting on their social media to warn people that this company's behavior is unprofessional and looks, in all honesty, like they are totally incapable of fulfilling their orders (or at least of doing so in any sort of reasonable timeframe). Only then (July 9th) did they finally message me on Facebook and told me some sob story about how someone clipped the hard line to their phone and internet and they weren't getting any messages. I find that hard to believe since you can check email and text from anywhere and also since I copied the personal emails of multiple of their execs. I was supposedly talking to Victoria their Sales & Support manager who tried to blame me for their not fulfilling the order because, since I filed a dispute which they accepted, they can no longer process that order. I called her out that the order was promised in 3-6 weeks so was long overdue by the time I filed a dispute. She promised me that, if I placed another order, she could guarantee that it would be shipped on 7/17. I placed that second order immediately (7/9) and provided the order number. Again, showing good faith that, I wasn't looking for my money back -- I actually wanted the product. I finally also heard back from Asya, one of the execs I emailed who said they would look into the original order but provided no further information about it. She also asked if there was any other way she could help and I replied (still on 7/9) and said yes, there is one tangible thing: I provided the new order number and asked that they monitor it to ensure it ships on 7/17. On 7/17, I had gotten no further updates from anyone. No order status email, no response from Victoria and no response from Asya. Midway through the day, started contacting them for a status update. I attempted to message Victoria back on FB messenger which is the only place I had gotten a response. I called, texted and emailed (including those execs again). Asya replied saying Victoria was handling it. Victoria, however, was not responding. At 4:30 in the afternoon I called their 800 number again and their message changed to indicate they are now closed until Monday. An hour later, I called my credit card company to dispute the order again. At 9:20pm that night, Victoria messaged me back saying she needed to be out of the country suddenly over the last week and had trusted her team to send the order on time. (I'm not sure why; they were the ones who didn't send the first order). Either way, I was now being told conflicting stories from the only 2 people who were responding. Asya said "Victoria is handling it." and Victoria said "oh I'm out of the country, some other team is handling it." I told Victoria I dont' believe a word of what she says, since I paid them $1400 over the course of 2 orders and the only thing they provided in return was excuses. I then proceeded to post a similar story to the above review on their Facebook reels because, clearly, prospective consumers need to know they should not give their money to this company. In response, Victoria acused me of harassing them. a) This is an absolute mischaracterization of the situation. I was making legitimate complaints about unprofessional business conduct and lack of communication. Nothing I said about them was untrue and if any of my opinions were speculation, I said so. b) This is also the SECOND time Victoria tried to gaslight me by making it sound like they couldn't help me because of something I had done. On the contrary, they weren't filling my orders first; I was responding to that. On 7/20 I got a call from my credit card company asking for more information for the 5/10 order's dispute; meaning Victoria lied to me when she said they had already accepted the dispute.

I think the reviews on their website are bogus. They have over 5k reviews but no one in off roading has never heard of them? So many reviews yet it takes them over 2 months to get a simple order out to you? I ordered the basic wood floor structure for my jeep. I don’t even know what’s it’s called since my invoice just said 1x product, with no name or description. I order this mid May 2026. Now it’s mid July, haven’t received an email or any follow up on product. Kind of forgot about it till I saw an ad pop up on my phone. Decided to call to see where my product was. I was told it would be another 2 weeks before they ship it. At that time I asked to cancel the order since I’m not interested in ordering the drawer system that would go on top to complete the build. I don’t want to wait another 3-4 months for that to come in. I don’t know if this is really a company. All the reviews I’ve read state the same problem. Why would you take so many orders if you’re 3 Months out? Why wouldn’t you send follow up’s to customers so they know they aren’t being scammed? If it’s taking 2+ months I’m sure they’re having these systems built in china just to be dropped shipped from them to you. On top of all this their receipt system is garbage. Mine didn’t even have an order number or description of what I purchased, just said product and had a price. At least make that look legit. You call customer service to cancel the order and you can’t even provide an order number because they never give you one 😂 I’d look elsewhere

Where do I start… false advertisement, extreme shipping date delays, unfinished product, blatant lies about making it right after I requested my money back at week 11? Theres so much more, they just suck. Give your money to China, at least you won’t be let down by an “American” company. That’s right, I used quotes….they dont deserve an American title in my opinion. Don’t buy their junk.