Wheelhero.comReviews of wheelhero.com

Sold me 4 year old tires. I was looking for 20" rims and tires and the website switched to 22" and I did not notice and got 22" sets.They did not seem to care when I brought it to their attention.

Was not satisfied the least. I'm telling him what was wrong with my order and he's trying to tell me something different. Their Customer service manager who's name starts with S and rhymes with EVEN must be the owners son because the attitude and entitlement I got from his replies are beyond how a customer should be treated.

I had some wheels in my cart and was considering making a purchase. Being my purchase is over $3k I decided to do my homework and check these guys out. On their about us page they claim to have a 50,000 square foot location and show an image of a huge building. They also claim to be in business since 1992 but the domain was registered in 2013. When I google the address on their footer it's a much smaller location (don't take my word just google it). It's impossible these guys stock all these wheels out of this super small warehouse, this is nothing but a drop shipping operation. I'll stick to TireRack, they're only $38 more but at least I know I'm buying from a reputable company that actually stocks wheels and doesn't drop ship and lie about who they really area.

Biggest SCAM ever!! Do not purchase from these guys. They sent me the incorrect rim after confirming the correct rim i needed with a agent. Gave them the year make and model a d they sent the incorrect one. I didnt realize it was incorrect til after i paid a tire shop to put a tire on and when i tried to put it on the car it didnt fit. Had to pay againto get the tire off and when i spoke to a agent they apologized and assured me ill get a refund when i send it back. I sent it back and now the customer service agent over email is telling me they cant send a refund due to some sort of damage to the rim… whats that got to do with me if the post office or tire shop scratched up the rim haha.. thats insaaaaane these guys are a joke! They robbed me from a item and for my money haha..

Steven Cymrot at WheelHero in Hollywood, Florida, is a true standout in every way. Not only is he incredibly knowledgeable about wheels, tires, and automotive products, but his approach to customer service and his ability to make every interaction feel personal and meaningful is second to none. His passion for cars and expertise are immediately evident—whether you’re looking for high-performance wheels or just want to discuss options for your vehicle, Steven knows exactly how to guide you to the best solution. He brings unmatched precision and thoughtfulness to his recommendations, always ensuring that what he offers fits your car’s needs and your personal style. But beyond his professional skills, it’s Steven's warm personality and natural charm that really make him unforgettable. He’s not just approachable and easy to talk to, he’s also a genuinely kind and caring individual. His confidence is magnetic, and his presence has a way of putting everyone around him at ease. On top of all that, Steven is openly gay, and his authenticity shines through in everything he does. He embraces who he is fully, creating a welcoming atmosphere for everyone who walks through the door. His openness only adds to his character, showing that he values being true to himself and others. Steven brings this genuine energy to his work at WheelHero, where his personal integrity and professional excellence come together to create a truly exceptional experience for every customer.

Whenever I have problems regarding tires and wheels I know I can rely on WheelHero to help.

Great communication throughout the entire process, and the tires look amazing! Exactly what I expected, very satisfied. Thanks guys!

Great prices and customer service. Steven my customer service rep was awesome. Helped me find the right tires for my EV.