Wheelhero.comReviews of wheelhero.com

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This company sent me lug nuts instead of Studs. I've been waiting over three weeks for my lug bolts. Company keeps telling me I'll have them today. Today has passed 14 times! They're still in the warehouse. DO NOT BUY FROM THIS COMPANY! They are HIGHLY incompetent.

Purchased wheel and tire package 2 weeks ago... Support says will receive tracking by end of day....3 days went by and still saying same thing! No tracking info, way to long, still don't have any tracking or know when will arrive. Told them if not received within the next 10 days to cancel my order, support responded and said I will have tracking before 5pm again. Still no tracking at 6pm on Friday! Who knows...... Not happy at all! Needed before beach vacation!!!!!

Order my rims on December, the 18th still have gotten a confirmation number when they ship and who the shipper is when the company contacted, they will not answer calls or return emails. I've been told that my wheels are everywhere from Charlotte to west, Virginia.

the issue is now resolved after my banks fraud department got involved with an investigation into them and their charges along with items i provided in form of various printouts of the conversation online /chat and billing/receipts..etc.. the bank sided with me. i have my full refund amount back now. SUMMARY: wheel hero kept $150.00 of my refund after i returned incorrect product that was sent by them. they tried citing restocking fees as a last ditch effort after weeks of no communication from them and half baked answers when i did manage to miraculously make contact with them after multiple attempts. the biggest problem for them was that they were at fault from the beginning and instead of doing the correct thing and owning up to their mistake, and reaching out to me, they decided to try to double down on stupidity, hide from answering my calls, and capitalize on their mistake. sorry to inform you guys(@wheel hero)but you do not get to keep customers money because YOU made mistakes resulting in NOT sending the correct product that resulted in a customer having to return said product. that's called fraud. that is the definition of theft. people are sometimes arrested for that. you better start watching yourselves. 150 bucks isn't that much money to me to be honest. i could have let it go, but I'm done getting screwed by companies like wheel hero who trample on people they perceive to be lower class and steal their weekly earnings.its becoming more of a common problem with larger companies these days screwing over customers while still making a profit off of them. this is more about principal and what is right. start treating your customers better otherwise you wont have any. i told you guys last time we talked i was willing to NOT leave a negative review if you would just do the right thing and stand by your commitment motto. you chose not to. unfortunate....for you. I'll let the bank figure out what it wants to do with you next. I've already been reimbursed. too bad you couldn't actually be the HERO.

I I ordered a specific wheel/tire package for my vehicle. Wheel-ZERO sent me the incorrect wheels, same style but a different color! I contacted them the same day of delivery. They got back to me and offered me $100.00 for their mistake! After about a month of multiple emails (around 30) and phone calls, during which time they admitted they never had the wheels I ordered (which to me is fraud), I was able to get a partial refund from them, nowhere near what it should have been. At that point, I just wanted to be done with this company! I would not recommend them at all!

tHANK YOU SO MUCH FOR THE PERFECT AND FAST SHIPPING. sPENT OVER 3500 AND EVERYTHING CAME PERFECT!

Order 4 wheels guaranteed fitment on SLK350. Shipped to repair shop. Shop stated wheels would cause tires to rub. Informed Wheelhero. Returned from shop in same cartons. Have requested Wheelhero supply a copy of the refund, indicating where credit has been applied - 4 times. They were very helpful when ordering. Asked for amount credited, card credited and date of credit. Apparently, asking too much. Received the date of credit. No amount of account credited. This information should be simple to provide and if provided, I would not have sent several emails.