WGC ShopReviews of wgcshop.com

Bad customer service, order awfully delayed and lack of information about extra custom fees when arriving. A month of waiting instead of 5 days. Yikes

Usually great service, but unfortunately a recent issue marred this. I ordered 2 Lonex nozzles, and one Lonex Cylinder Head. The seal was terrible on both. Probably a one off (but both nozzles were affected). I have been teching AEG's a long time, I would be called expert by peers. I checked all air seals, nozzle o-ring condition, issue persisted. I contacted WGC, feeling about 95% confident that they would simply assign store credit to my account for the $9 dollars (2 nozzles), but it was a hard no, and referred to their 3 day return policy. I understand that if the product is used in the field, then there are too many variables (including poor skill). But these were brand new, never used, and I sent a video showing the exact problem. Siucut replied and said the issue could not be reproduced at their end. But that doesn't really change much. MY product was defective at no fault of my own. Having been in business a while myself, this situation should have been handled very differently. The value of a lifetime customer (as I would have been), and POSITIVE recommendations is incredibly important, and well worth 9 dollars (which costs them about $3 with markup). It's simply an unfortunate example of how not to run a business, and I am disappointed with WGC, they are usually great, quick service, reasonable prices etc. Siucut reiterated no refund or replacement, or store credit, which really surprised me. Take this review as you wish, but I would advise that WGC does not go above and beyond for the customer as I believe a good business should, nor does Siucut understand the life time value of loyal customers. Cheers, Dan.

Wgc shop is my main airsoft supplier, and i've never been disapointed. Good quality, fast shipping, excellent customer services... Plus, products are well protected during the shipment.

Bestilte for en måneds tid siden, nogle hardballdele til to venner og mig. Det viste sig så, at en af varene var udsolgt. Dette skrev de personligt til mig, og tilbød mig forskellige muligheder. De tilbød bl.a. at bestille denne vare hjem til mig, så jeg ville kunne have den indenfor 2-4 uger. Dette accepterede jeg, og bad dem opdatere mig løbende. Jeg modtog derefter en personlig mail, hver gang der var nyt info omkring min pakke. Tre uger senere modtog jeg en mail, hvori der stod at varen nu var ankommet og de sendte den hurtigst muligt. To dage stod UPS-manden foran min hoveddør. Det skal lige siges, at pakken blev sendt fra Hong Kong. Pakken var indpakket i min. 5 lag bobleplast og hver enkelte del ligeså. Skide god service - og så er det vildt billigt!

Der gik 10 dag fra bestilling til jeg modtog varen. Det må siges at være helt optimalt efter som det kommer fra Hong Kong. Alle de mange produkter jeg havde bestilt var i orden og fint og forsvarligt pakket ind. Husk told.