WEXReviews of wexinc.com

My case is unique and WEX did not have any legal counsel to consult. My case has been pending for 5 months now.

Denial of claim despite multiple receipts uploaded. Denial letter not available on app. Called in and WEX could not explain why, but would open a ticket. Sent to some off-shore customer service that couldn't understand my concerns.

One late payment(completely my fault due to oversite) and the fees were just south of $700! Keep in mind, this was only a $3800 bill!

There have been many times when I could not log in, no matter which browser I used. The app also doesn't work. When I request a new password, I get an error message. When I call customer service, the automated system does not recognize my last 4 SSN and birth date. It's ridiculous that a large employer like Vanderbilt University Medical Center requires its employees to use this service for FSA claims.

Very poor customer service and unclear, confusing processes. Communication was frustrating, and responses were often unhelpful and dismissive. Overall, a very negative experience, and we are in the process of cancelling our account.

PATHETIC Zero customer service. Allowing the transaction for medical use with the card, 6 months later they want a receipt, every business in the world who take credit cards the transaction is the receipt, there is nothing I can give them other than what they already have, customer service, could not understand a word she was saying, what country are they in, tried to explain the way it work in the USA all I got repeatedly was we will cancel the use of your card, this company for some reason thinks they are more important the J P Morgan and all the rest of the real businesses, cannot wait to get rid of this balance, I will be waste spending this to get out

Vastly inferior technology behind their benefits platform, demonstrates a lack of commitment to provide a modern, efficient service. It will not scale well. Additionally, leadership is extremely overpaid through stock awards. Employers should think twice about supporting this company. Their processes that require full SSN over inherently insecure methods of communication (email, mail, fax) displays a level of incompetence that I haven’t seen in years. At some point, the organization may be held accountable for forcing people to follow this process due to a data breach.

If I could give no stars I would. This company is a rip off and scam. They approved two of my claims and then I find out later they were denied again, they wanted another receipt after I already supplied them with 3. The new reason they denied was because one showed a previous balance, then after disputing with them they realized only one showed a previous balance and that I need to send an EOB for the one balance now. Everytime I call in it’s something new they want. They just don’t want to pay out, they denied all my claims. I’ve never had them pay out even after giving them all the documentation they requested. If you go with this company, you won’t get a dime of your money back. Avoid them at all costs.