Ron
In the end the video works great
In the end the video works great as most customers seem to find out. Your information, instructions, on how to carefully succeed with the software is pitiful!, really!, can't you tell from comments. Are all of you that nerdy?? Can't you hire a smart writer to make it user friendly? Putting a simple song onto a row of pictures with the simple program with a start and end where you want is like walking in total darkness with holes in the floor! (2) I would love you at the right price. In desperation I bought wevideo for 69 dollars and it didn't work on my Chromebook. ProDirector didn't either which I tried first. Hover Director costs 50 dollars, a reasonable price. You also charged me 30 for a second production. 100 total. I would love a refund of that money. I think that is the difference in you getting 5 stars, these issues, and, my 3 stars. I believe you can be a 5 star company, based on how well the software works when you learn it
Response from WeVideoJul 19, 2022
Hi Ron, Typically we do not offer reimbursements for purchases, but I will make an exception this time for your situation. Please keep an eye on your email for confirmation of this refund. If you have any other questions, please contact us at [email protected].