Wetkiss BootsReviews of wetkiss.com

I placed order #14581 on February 10, 2026. They have not shipped and I have not gotten a return email from either the sarah@wetkiss listed on the PayPal transaction or the Wetkiss customer service email listed on the site. I own a pair of their boots so I know they’re legit, but it seems like they’re lacking on the customer service front. I’ll dispute the charge with PayPal if I don’t get a response soon and if I have to go that route I will not buy from the company moving forward even though the boots I did receive are gorgeous. ***EDITED TO ADD*** I did eventually receive the boots and they are beautiful. It seems customer service does not respond until you leave a negative review, because shortly after I submitted this, they finally reached out to let me know the boots were sold out and their warehouse had moved or something, so it would be awhile before they shipped. I didn’t receive them in time for the event or by the date they said I should, but at least they showed up and met expectations once after months of waiting for them.

Absolutely terrible customer service. Their return policy clearly states that if you reach out to customer service by email, they will provide you with return instructions, including a return address. When I reached out to customer service, they asked me if I wanted to exchange the product that I had purchased I stated that know these boots were for a very special occasion, and a new pair of boots would not arrive in time. I simply just wanted to return the pair of boots and receive my money back. I understood that shipping and handling for the return would be my cost that was not a problem. The response from customer service was non-satisfactory. They stated that they could then only give me a 30% discount on my next order which was worse than the first offer to begin with. I said again no I simply just wanted my money back. I also reminded them of their own policy, the communication ended there now I have to find a way to sell these boots privately. I should never have had to deal with this. This company lies!

Website said boots were in stock and boots would ship 1 -3 business days. It's been 12 days and no word on shipping. Bought them for my granddaughters 16th birthday celebration on Feb. 14. They emailed me stating they were going on vacation and would look into it when they get back! What company does that?

Stunning Boots - so beautiful, fun and well made - EVERYBODY compliments them! Will be buying MORE! Came in a beautiful silver box in a timely manner. Highly recommend!

I received my order quickly. I received so many great compliments on my holiday boots. Even had someone who wanted to rent them from me. They were definitely a hit. Great fit.

Beware!!! Ordered boots. Got email confirmation. Nothing else happened. Weeks and weeks went by, never got a shipping notification or any other update. Emailed them three times, to no response. Finally got my credit card company involved and they (the credit card company) removed my charge.

I purchased the Christmas Tree boots, they are so fun, everybody loves them and they're comfortable!!! I've already ordered another pair, and plan to order more !!!

This company has excellent customer service and gorgeous boots! Do not hesitate to order from them!