Wetkiss BootsReviews of wetkiss.com

This is the worst business I have EVER dealt with. I returned my item as they were too small in December 2025 and tracking shows them delivered in January 2026. I still have not received my refund and they deny receiving the boots but tracking shows it as delivered. I have sent over 50 emails and all I get is an automated email. Worse company ever! DO NOT BUY FROM THEM.

I ordered a pair of boots and they came completely different from what was advertised. The design of " The Crown" boots did not have the ZTA letters on any of the advertisement images and nowhere did it indicate that it would come with ZTA on the boots. Somehow, my boots arrived with ZTA on them.  What arrived was not what I purchased or what was represented to me at the time of purchase. They tried to offer me a 50% refund. Ridiculous.

We ordered boots for my DAUGHTERS wedding, they arrived after 2 weeks. We had no idea store was out of China, The boots were too big and need a smaller size, we have emailed so many times with promises of re shipping notice but nothing has happened. They also take 2-3 days to respond if they do at all.

Chinese company do not order not American coming over 20 days still have not received my refund or the products. I want money back

I initially requested a refund because my boots still hadn’t shipped after three weeks. Eventually, someone responded and told me they had asked the warehouse to put my order on hold. I replied explaining that if my order could be shipped out this week, I would prefer to still receive the boots instead of canceling. Since then, I’ve only received automated emails with no personalization......no name, no representative signature—just “Dear,” and “Sincerely” with nothing filled in. This has now happened three times. I even sent another message to clarify that I do want the order shipped, but instead of addressing my concern, I received yet another generic automated response about express shipping times. It didn’t answer my question at all, and the stated 8 to 10 business days is clearly inaccurate given my experience. Overall this feels very unprofessional and careless. I still have no clear update on whether my order will be shipped or canceled???

I placed an order six weeks ago. I checked the shipping timelines because I needed the boots for an event at the end of April which allowed for eight weeks of time to get to me in the US. I followed up twice to find out where my order was. The first time I asked when it would be shipping and was told will let you know when it ships. The second time I followed up because it had not arrived after six weeks and in that email I told them I needed it in 10 days for an event. The very next day I got an email that said it’s shipping today. I could not get anyone to respond to my next email asking how long to arrive until after it shipped and I keep getting a standard response it says here’s your tracking info it shipped. It will now take eight business days to arrive based on my original shipping method, which should have been upgraded because I believe my order was lost given it ironically shipped the day. I reached out. Your website never indicated it would take six plus weeks to ship then another eight business days to arrive. I will not have my order for the event and you had an opportunity to upgrade my shipping so that it would arrive on time. I will never shop with you again, terrible order communication, site messaging and customer service.

Absolutely terrible customer service. Their return policy clearly states that if you reach out to customer service by email, they will provide you with return instructions, including a return address. When I reached out to customer service, they asked me if I wanted to exchange the product that I had purchased I stated that know these boots were for a very special occasion, and a new pair of boots would not arrive in time. I simply just wanted to return the pair of boots and receive my money back. I understood that shipping and handling for the return would be my cost that was not a problem. The response from customer service was non-satisfactory. They stated that they could then only give me a 30% discount on my next order which was worse than the first offer to begin with. I said again no I simply just wanted my money back. I also reminded them of their own policy, the communication ended there now I have to find a way to sell these boots privately. I should never have had to deal with this. This company lies!

Beware!!! Ordered boots. Got email confirmation. Nothing else happened. Weeks and weeks went by, never got a shipping notification or any other update. Emailed them three times, to no response. Finally got my credit card company involved and they (the credit card company) removed my charge.