Wetkiss BootsReviews of wetkiss.com

Response from Wetkiss BootsSep 14, 2026

We’re sorry to hear that you feel disappointed. We completely understand that waiting for an order can be frustrating. For transparency, our website clearly indicates whether an item is In Stock or Made-to-Order when selecting the size. Made-to-Order boots require additional production time because each pair is handmade with 300+ individual steps. We’re always happy to help with order updates or any questions. Please feel free to contact our customer service team so we can assist you further.

Response from Wetkiss BootsMay 28, 2026

Dear Amber Buss, We’re very sorry for the unpleasant experience you had. Your previous order has been delivered. You can contact us via SMS, online chat, or email, and we handle messages every business day. As we are an international company, there may be slight time differences in response times. We sincerely apologize again for the delay in communication and any inconvenience this has caused. Please don’t hesitate to contact us at [email protected] or [email protected]. We would genuinely appreciate the opportunity to make this right and regain your trust, and we are always here to help resolve any concerns you may have.

Response from Wetkiss BootsFeb 10, 2026

Hi there, we’ve checked your order and confirmed that it was successfully delivered on February 10, in time for the February 14 birthday celebration. The “vacation” message you mentioned was an automatic weekend reply, not a delay in handling your case. If you have any further questions or need assistance, please feel free to contact us directly at [email protected] — we’re always happy to help.

Response from Wetkiss BootsJan 9, 2026

Dear Nichole Martinez, Thank you for your feedback. Regarding the sizing, since each of our boot styles is designed with different materials and constructions, the wearing experience may vary slightly. If the size you received doesn’t fit as expected, you’re welcome to contact our customer service email [email protected] within the 30-day after-sales period to arrange an exchange. We’re also sorry for the confusion caused by the advertisement. Occasionally, there may be a technical delay between ads and product availability on our website. If there’s a specific style you’re interested in but can’t find, please feel free to contact us — we’ll be happy to check whether we can reopen the purchase option for you. We truly appreciate it and hope to assist you further.