Victor S.
I have not yet received my order
I have not yet received my order
Westonmilan is listed under Malls & Marketplaces.
Westonmilan (westonmilan.com) has 138 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
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Victor S.
I have not yet received my order
Serge B.
I ordered an automatical Watch with saphire glass and special design for more than 160€ and I received a 5€ electric cheap Chinese watch. Theier reaction on my reclamation is, I can buy for the worth of 160€ in their shop. Buy chinese Scam? I'm going to USA in october, and they will see what happens when I enter their offices.....
Kat S.
I purchased over $800 worth of clothing. When received it was Temu quality. I paid $150 to send to China to get my refund. It is now June 2026, I purchased in Oct 2025. I tracked the shipment all the way to their facility. They have it, and i have sent MULTIPLE emails. Still not a penny returned to me.
Ataur Rahman C.
Dear Customer Service, I ordered a Western Classic Denim, Light Black, XL (36). However, I received a Light Blue, XL (36) jeans pant instead of the item I ordered. I am very disappointed with this incorrect delivery and would appreciate your immediate assistance in resolving the matter. I would like to request either: An exchange for the correct item (Western Classic Denim, Light Black, XL 36), or A full refund if the correct item is not available. Please advise on the next steps for returning the incorrect item and processing the exchange or refund. Thank you for your prompt attention to this matter.
Teemac D.
Love the sunnies , look just like picture and fit well
Lee W.
Ordered on 6th of may half my order turned up 6th of June the other half still hasn’t arrived no updates 19th June tried contacting them numerous times
Response from WestonmilanJun 22, 2026
Dear Lee, Thank you so much for the 5-star rating despite the delay and the split delivery! We sincerely apologize for the lack of updates regarding the second half of your order and for any difficulty you've had reaching us. We want to make this right immediately. Please send a direct email to our team at [email protected] with your order details and full name. We will prioritize tracking down the remainder of your shipment and get you an update right away. Thank you for your incredible patience and for helping us improve our communication!
José G.
Mi experiencia con Weston Milan ha sido muy negativa. Los relojes recibidos tienen una calidad muy inferior a la que se muestra y describe en la página web. El producto no se corresponde con las expectativas generadas durante la compra. Tras recibir el pedido, solicité la devolución dentro del plazo anunciado por la propia empresa. Desde entonces, he intercambiado numerosos correos electrónicos con su servicio de atención al cliente. En lugar de facilitar una dirección de devolución y gestionar el reembolso, la respuesta ha sido siempre la misma: ofrecer descuentos o reembolsos parciales del 20%, 30% o 40% para que me quede con el producto. He rechazado expresamente estas ofertas en varias ocasiones y he solicitado repetidamente las instrucciones necesarias para devolver el pedido. Sin embargo, no se me ha facilitado una solución clara para ejercer la devolución en las condiciones anunciadas por la empresa. Mi sensación como cliente es de absoluta falta de confianza y transparencia. Si estás pensando en comprar en esta tienda, te recomiendo que revises detenidamente las opiniones de otros compradores antes de tomar una decisión. En mi caso, la calidad del producto y la gestión de la devolución han sido muy decepcionantes. Actualización; vamos un copia pega hecho con IA y que para nada resuelve nada. Vamos buenas palabras que no llevan a la solución y no aportan nada más que pérdida de tiempo. Lo dicho…
Response from WestonmilanJun 14, 2026
Hola, Lamentamos sinceramente la experiencia que ha tenido con Weston Milan y le pedimos disculpas por la frustración y las molestias ocasionadas. Entendemos su decepción al considerar que el producto recibido no ha cumplido con las expectativas generadas por la información mostrada en nuestra página web. Asimismo, reconocemos su insatisfacción con el proceso de devolución y con las respuestas recibidas por parte de nuestro servicio de atención al cliente. Agradecemos que nos haya informado de esta situación. Hemos tomado nota de sus comentarios sobre la calidad del producto y sobre las dificultades encontradas para ejercer su derecho de devolución. Entendemos que, después de haber solicitado repetidamente las instrucciones para devolver el pedido, esperaba una solución clara y directa. Lamentamos no haber estado a la altura de sus expectativas y comprendemos que esta experiencia haya afectado su confianza en nuestra marca. Su opinión es importante para nosotros y nos ayuda a identificar áreas en las que debemos mejorar.
Dottie H.
Hi, I had ordered these classes in May and still have not received them. I’m so disappointed. I know it’s not your fault but I wanna know what I can do to get the glasses for my vacation next month… it seems like the glasses are stuck somewhere and it’s been for like three weeks. I would appreciate your help thank you so much. I really love your glasses and I look so forward to getting them if it’s possible thank you.
Response from WestonmilanJun 14, 2026
Hi, We're very sorry to hear about the delay with your order and understand how disappointing this must be, especially with your vacation coming up next month. We sincerely apologize for the inconvenience caused by the extended transit time. While shipping delays can occasionally occur due to factors outside of our control, we completely understand your concern seeing that the tracking has shown little or no movement for several weeks. To allow our team to investigate this for you and provide the most accurate update possible, please contact us at [email protected] with your order number. Our support team will be happy to review the shipment status, explore available options, and assist you further. We truly appreciate your patience and your kind words about our glasses. It means a lot to us, and we hope we can help get this resolved as quickly as possible so you can enjoy your order soon. Thank you for your understanding, and we look forward to assisting you.