West MarineReviews of westmarine.com

I had a very frustrating experience with the West Marine website. I placed an order and never received it. There was no clear communication or notification about any issue with my purchase. After waiting a long time, I contacted customer support via chat. The wait time itself was excessive, and when I finally got a response, I was told that my order had been canceled and the items were no longer available. This was the first time I was informed—there had been no prior notice or update. This lack of communication and poor customer service is extremely disappointing. Customers should not have to chase down information about their orders, especially only to find out they’ve been canceled without notice. Overall, a very negative experience. I would expect much better communication and reliability from an established retailer.

Very unhappy with the quality of the NEW kayak I just had delivered. It is scratched, dented and even a 1 inch cut on the edge, One of the drain plugs is not even pushed in all the way and does not fit in any further, I need to make the hole larger. Also very unhappy with my USED kayak I purchased that the staff failed to mention takes on any water that comes onto the surface of the kayak. Holes from seat and two drain plugs are not sealed and took in soooo much water, I nearly sank on my first trip out (it rained on us, lightly, no one else in the group of 10 ppl had an issue). Luckily, I and my kayak were rescued by a passing pontoon boat. Wish I had not spent my money here. I will never purchase a kayak from here again. They should not be allowed to sell them. Used kayak is not sea-worthy, and new kayak is beat up and looks used. Not worth half of what I spent.

Ordered product and was charged when order placed. Waited 15 days no shipping confirmation. Contacted support (they don't answer phones and you must chat online. Waited 20 min) they said they would get it shipped in a few days. Waited another 15 days,, no update. Contacted support (waited 30 min) they said they sent the order out but could not verify it had shipped yet. 30 DAYS LATER! They would not issue a refund. They are holding my money hostage and preventing me from buying from a reputable company and completing a much needed repair. AVOID WORST MARINE AKA West Marine

placed an order, and 7 days later, still didn't received it, and I live about 40 minutes from the store, website says it has been shipped and it it determining the ETA, no track number provided, called the store, and they said, it was sold to a third party delivery company and there's nothing they can do... buying from china is much faster.

Placed an online order on April 13th. They advertise order will be received by the 20th. On the 20th I check the status and it shows item still hasn't shipped. You can only speak to them via online chat. After waiting for 28 customers ahead of me finally got someone who said they would reorder the item and give me guaranteed 2nd day air. After 2 days item still hadn't shipped. Waited again. Was told I would be refunded the money in 24 to 48hrs. The next day they send an email stating the money was placed on a gift card for their store!!!!! Waited again and was told they would have the accounting department look into it. Nothing but crickets now. The online store is a straight up scam. Do your research, I'm not alone.

I ordered a bow stop on the 13th. They advertised fast shipping with delivery by the 20th. They didn't even print the shipping label until the 22nd and the carrier still doesn't have it. Their chat bot said to call customer service. I did, only to hear a voice bot that said there are no people available to speak with. False advertising at it's finest.

This is a company that is going out of business, they just don't know it yet. Whenever I walk into a physical store, the inventory is always mis-matched and it's a ghost town in there. I would keep an eye on their website for deals on products, and whenever I order, half the time it's wrong. It either had something wrong with the listing and the thing that was delivered wasn't what I actually needed, or they would cancel the order and claim it's out of stock. Don't believe me? Try calling them... oh wait, you can't... they don't have a phone number anymore. When a company has cut costs down to the point where you can't call them... the end is near.

Worked for years at low pay and high stress environment to have a surprise lay off with no warning.