West MarineReviews of westmarine.com

Although physical stores are often convenient and helpful, the online store is useless. I’ve tried submitting the same order twice and have yet to be successful. Both orders have disappeared somewhere along the way. They’ve navigated customer support to a glitchy chat bot that drops you more often than not. If you do reach an agent, they don’t follow-up as they promise. I’m honestly not positive that this website isn’t just a scam. Avoid at all costs!

Public Safety Concern Regarding West Marine Rigging Services Based on my experience working in a West Marine rigging shop, I have serious concerns about the level of training and safety practices provided to rigging personnel. In my experience, new employees should not be assigned to rigging work without receiving comprehensive, standardized training from the company. I believe there was insufficient instruction on rigging procedures, inspection standards, and critical safety practices before employees were expected to work on customers’ boats. Rigging is a highly specialized field where mistakes can have catastrophic consequences, including equipment failure, serious injury, or loss of life. For that reason, I believe technicians should receive formal training, hands-on supervision, documented procedures, and competency verification before performing work independently. My concern is that inconsistent training and the absence of clear, standardized protocols may increase the risk of unsafe work being performed. I believe boat owners should ask any service provider about the qualifications, certifications, and experience of the technician performing work on their vessel and request documentation of the work completed. These statements reflect my personal observations as a professional supervisor and concerns based on my experiences. I believe stronger training standards and safety oversight are essential to help protect employees, the boating public, and the company itself. Based on my experience, I observed what I believed to be an absence of comprehensive, standardized rigging protocols and formal training for employees performing specialized rigging work. In my view, the company did not make sufficient investments in the training and supervision necessary for this type of safety-critical work. I believe that inadequate training, combined with inconsistent procedures and limited experience, can significantly increase the risk of rigging errors, equipment failure, serious accidents, injuries, or fatalities. My concern is that both employees and customers may be placed at unnecessary risk when technicians are expected to perform complex rigging work without the level of training and oversight that I believe is appropriate for the profession. Core Training and Safety Rules * Competency Evaluation: Employers must verifythat a rigger has the specific training, knowledge, and experience to calculate load weights, find centers of gravity, and determine proper sling angles. [1, 2, 3] * * Equipment Inspection: Rigging gear (slings, hooks, shackles) must be visually inspected by a qualified person before each shift and as needed during use; damaged gear must be immediately tagged and removed from service. [1, 2] * * Operational Safety: Safe lifting practices prohibit shock loading, using makeshift knots to shorten slings, or placing hands between the sling and the load during tightening.

I ordered online and half of my order came. One item was listed as in process. I spent hours on the chat line but still got no answer as to where the item was. I will use other suppliers next time.

I ordered a waterproof gallon for my canvas After 10 days I tried contacting them without anyone answering the phone Tried the message 2x no reply Finally called and customer service answered Asked about my order and the guy told me it was cancelled. I asked by who and he said they had cancelled it. Said they would credit my account but guess I will have to see Will never buy any product from them ever Go somewhere else Update. Finally talked on chat with them requesting refund. They said they credited my card. Checked with card and it did not happen It is a scam They are in bankruptcy and are trying to drain as much cash as possible before it goes to court Stay away

I spent hours and hours fornt of the computer and my cell phone as well waiting for the online customer service but they always pull the " connection error " card to cut the line and I had to start all over!!!! Extremely bad service!!!!!

It took more than two weeks to start to ship my paint then after it was shipped it took another week when it got damaged in shipping. They didn’t even begin the process of shipping another order. I had to call to tell them to ship another order. Then I lost my discount because they canceled the order and reordered. Then it took another two weeks to ship. Meanwhile instead of painting my boat in April I painted it in June. Then I orders a net. Took over 10 days for it to arrive at the store. Went to the store to pick it up and they lost it! HORRIBLE BUSINESS!

Do not buy from the company!! Buy from others they were to give me points to take money off new purchases bought the kraken Garmin trolling motor JL audio speakers to tell me I don't have the points and then dan at North Charleston store says they were redeemed I didn't redeem then who did and you telling me the over $7000.00 dollars I spent i can't get a measley $200.00 off when you told me I had 120000 points!! Crazy don't buy from here people!!!

They did not send the order nor answer the phone or chat. Im still fighting to get my money back. Would never order from this guys again nor I would encouRage anybody to do so.