West MarineReviews of westmarine.com

The website only works on Google, not Explorer. The Live Chat doesn't work and they customer service number has nobody to answer. The website cannot provide the technical answers to find the CORRECT replacement product even though it is a West Marine product. Very disappointed at how far the company's service has fallen. Even store staff is frustrated at how poorly the website functions. After 25 years of shopping, I am ready to quit WM as a supplier.

Used to be a really good source for boating needs. I have spent at least $15k over the years, but I have been moving to other suppliers. Products are good, instore staff variable (but they try), overall customer service on account and product issues is about as bad as it gets. No phone service, chat is absurd (been waiting over 40 minutes for any response today), website offers little detailed self-help. They just lost $900 to Defender today, and more tomorrow as I update my sailboat rigging and equipment.

They advertise on website that product is available to pick up next day. I placed order, they charged a credit card and instead of conformation sent a notice that order is cancelled without any reason. Meanwhile they will keep your money for week or longer. Well known trick you don’t expect from reputable company.

Drove 3 hours to the Worst Marine in Phoenix to pick up a $1600 Isotherm refrigerator only to find it had been smashed and severely damaged during shipping. The box had been opened. No WM staff called to notify me the unit was damaged despite it being at the Phoenix store (right next to the cash registers) for 8 days. Come to find out Isotherm PALLETIZES all fridges for shipment. This one was not palletized or secured in any way. This shipment was made without ANY care whatsoever as to the protection of the fridge... or the customer. Refused delivery of the fridge, got a refund and bought from another supplier with great service and palletized products! BTW, Worst Marine no longer offers customers a way to actually speak with another human being (no phone access). Instead you get to "chat" with someone (?) after waiting for 30 minutes -- and only for a few hours each day -- only to learn they "can't help you". Shame.

Very poor customer service. Chat doesn't work correctly . No other way to contact customer service to inquire about order problems