Wesley Chapel ToyotaReviews of wesleychapeltoyota.com

Had a good sales man, but ended up not buying.

I cannot say enough good things about this dealership. From the moment I arrived and was greeted by Cory Canty I was treated with respect and they worked hard to get me into the car I wanted....with lifetime powertrain warranty! Cory and Terry were the best! Everyone.....everyone was so helpful without all the nonsense you get at most dealers. From Sales (Cory, Terry, John) to Finance (Kelly, Edwin, Carlos) they are all instrumental in me purchasing my car here and they have guaranteed a lifetime customer.

I cannot say enough good things about Wesley Chapel Toyota. Everyone at the dealership works hard to make car buying an enjoyable experience. Shopping for cars at Wesley Chapel Toyota is far superior to buying experiences at any other dealership in the Wesley Chapel/Tampa area. Trust me, my family of 6 has tried them all, and Wesley Chapel Toyota is now our go-to dealership if anyone in the family is in the market. What made my recent car buying experience best of all was salesman, Ross MacDonald. Mr. Ross worked tirelessly to find the perfect car for me and my future. He put up with multiple phone calls and texts, and I cannot thank him enough. If you are in the market for a car and are looking at Wesley Chapel Toyota, my advice would be to make sure it is a day that Mr. Ross is working because he is truly the best! Mr. Ross does not pressure you and he lets you browse the lot without hovering or forcing you onto any car in particular. He gets a bonus for being super funny too! I am so happy with my recent car purchase, and I love driving it every day. I owe all of that happiness and excitement about my new car to Mr. Ross and Wesley Chapel Toyota!

Great experience! Luis Delgado was a great salesman, not the typical high pressure guy you get elsewhere. He went the extra mile to make sure I got exactly what I wanted on my new Tundra. Great dealership, great people, what more could you ask for...

Seriously the WORST customer service experience I have EVER dealt with on multiple occasions. I bought my 2013 Toyota RAV4 from them and had my included service done with them the first year and that's where the service stops. Once, I brought my car in for maintenance (read: oil change/tire rotation), I had an appointment, and was told that it would be about 1-2 hours before they even got to my car because they were so busy. I told them about the appointment and they said they had so many walk in without appointments that they were behind. So I have an appointment, but others, who don't, get service first? That's a joke. Then, I brought my car in for some service - 4 trips out there and over $2500 later my car was FINALLY fixed. They "fixed" the problem the first trip out. Except it didn't fix it. Then magically there was something else wrong. Well when I came out the second time, they didn't have the parts ordered, even though they said they would have the parts ordered. Before I came out the third time I called to make sure the parts were ordered and I'm glad I did because no one had ordered parts! We kept getting "Jacob" as our service advisor, however, coincidentally when we would bring our car in, "Jacob" was never there. I am not even sure Jacob exists at this point because I have never even seen him. Why would you schedule me with a service advisor, multiple times when they aren't scheduled to be there? I did speak to Jacob on the phone once and he made promises about discounting our service the next time we were in, however when we came in, and he wasn't there once again, we found out he had made no notes about our agreement and when he was called he stated that he "could not remember what he said". Ursala, the service advisor was the only saving grace. She discounted our service and finally got the issue fixed. I thought we were done with these scamming liars and then a week later I found a charge from them on my credit card which I was never told about and definitely did not authorize. So now once again I am dealing with them and the fact that no one seems to know anything about it. It concerns me greatly that they can just charge my credit card without notifying me or receiving any type of authorization. RUN far far from here and never ever look back. Not worth it!!!

Luis Delgado was the best! Couldn't have asked for a better salesperson. He was friendly, treated you with respect and with no pressure to buy. He gives great credit to himself, Wesley Chapel Toyota and Toyota Corporation.

My salesman Christopher and my Finance man Carlos Were awesome. I did everything over the phone. When I went in it was just as pleasant. They made things so easy. I was not pushed , I was not bugged to death and I got the best deal ever. I will be returning when it is time to by my next car. Weatley Chapel has the best customer service I think I have ever had when buying a car. I got no headaches. Love the peole and love the place.

Johnny Millaway Really understood what I was looking for, and acknowledged by budget, the type of car I was interested in, and did everything he could especially since I was a FIRST TIME BUYER. I love my new car. He had a pleasant greeting and stayed very positive throughout the whole process. Thanks Johnny!