Wesley Chapel HondaReviews of wesleychapelhonda.com

I have purchased 2 new cars from Wesley chapel Honda and had been very happy with my experience at this dealership until today, I came into the dealership to purchase a third car from them, a 2016 accord touring. I was greeted by Tony Snyder, whom may I add was very friendly and treated me how a buyer should be treated. Everything was perfect and I would've been set to make a deal until Mr. Luis Tamayo came over to "negotiate." Mr. Tamayo was very arrogant and acted like a malapert, he had no interest in my needs and INSTEAD was questioning my decisions. He spoke to me as if I was a complete idiot, speaking over me and cutting me off. When I let Mr. Luis Tamayo know I would not be buying from them simply because I didn't respect his attitude nor the way he was speaking to me, he subtly slammed the paper that contained my "deal" on the table and went on to sarcastically tell me to "have a good day" then proceeded to walk away, exhibiting more of an attitude rather than offering an apology. I have never felt so disrespected at a dealership, I drive from my home in Brandon Florida to Wesley chapel simply because I had been happy with this dealership and am a loyal customer. I purchase a new car every one to two years and like I said this WOULD'VE been my third car purchased from this dealership had I not received the treatment I received from Mr. Luis Tamayo.

Bought a used 2015 Chevrolet equinox from wesley chapel Honda, at first everyone was great then once paper work was done service went down hill. We left with an empty gas tank, the finance deparment didn't hold their end of the deal, instead we were basically told we are saving 2000 dollars in the long run and to take the deal or get a higher interest rate. We had agreed to put 1000 down if they came down 1000 from the price our our vehicle they counteracted and said they would bring down the offer if we put 1210.70. We agreed and in the end they did not hold up their end of the deal or disclose they weren't going to either.

Nelson Urena provided excellent customer service. He was pleasant, respectful, responsive and went out of his way to make sure we were 100% satisfied. Thanks again Nelson!

Tino my salesman was excellent. Helpful and not pushy and did everything he could to get me in a new car. The financing process was a nightmare at the beginning but when I changed to Brad to help with my financing he gave exceptional service. He is fantastic at his job and very knowledgeable. I would tell anyone looking for a car to go see these two gentlemen they will not give up till you drive away in the perfect car. Thank you Tino and Brad in fully satisfied in my purchase.

If I could take the one star away I would. Horrible customer service!!! I have 2 vehicles that I recently refinanced. The bank advised to go to the dealers and request a refund on the GAP insurance. I went to Honda first, it took all of 5 minutes I signed one form. The other dealer asked much more questions and had more paperwork to file which made me go back to Honda to make sure everything was correct and to get the number of the company so that I could check the status. I have been leaving MULTIPLE messages for the finance department to get back to me. After the 4th message with no response I spoke to the receptionist who assured me she would pass my message and inquiry along to the finance manager. I left a few more messages. Never heard back from ANYONE. Its been over a month since I went to the dealer to get a refund on my GAP insurance which at the time I was told it could take 2-3 weeks. After researching and finding the company on our own my wife gets in contact with them and finds out...THE PAPERWORK HAD NEVER BEEN FILED!!! Thank you Wesley Chapel Honda for your follow up, concern, dedication to excellence and your AWESOME CUSTOMER SERVICE!!!! I'll be SURE to tell a friend about my experience.

Muy agradecido De Mi parts,y caballerosos.,amables all maximo y con una paciencia incredible.pot lo memos el American que me atendio almomento.led deseo lo major y continued ask Dios los bendiga.Gracie's,muy agradecido.

Thank you Tony Snyder! Tony helped me find a 2010 Honda Pilot that fit my family's needs. It was a no pressure sale and I appreciated that. I love my Pilot!

We purchased a 2015 Honda Pilot from Wesley Chapel Honda and Tony Snyder. It was by far the best experience we ever had purchasing a vehicle. Tony went above and beyond to make sure we were 100% satisfied with everything. I highly recommend anyone looking fro a Honda to contact Tony Snyder at Wesley Chapel Honda. They are by far heads and tails above any dealership around!