Wesley Chapel HondaReviews of wesleychapelhonda.com

I took my car to Honda Wesley Chapel for an oil change . I asked if they had availability and was told there was only two cars in front of me. After an hour and a half I asked about the status and was told the car was almost done. After another half hour I again inquired and was told that the car was ready. Another 30 minutes past and I had to inquire again as I stood waiting for the car. I finally paid the cashier and was told the keys were in my car. I got to my car and the keys were not in the car. I had to go back into the service center and inquire and was told that maybe the cashier had them. After some time past it was discovered my keys were left on an employees desk and another customer picked them up and took them home. My key chain is large and distinctive however the keys should never have been left in a place for another customer to pick them up. They tried to rationalize that these things happen and even some people have even driven away in some one else's car. That is totally unacceptable for a large dealership not to have tighter control keys and cars. The service director did listen to my issue and complaint and did try to help rectify as best as possible. I am writing this to ensure this experience does not happen again to another customer that entrusts their vehicle with this dealership.

"Our Technicians are factory trained so you can feel confident in the service you will receive" <<< That is wrong. For the third time going there to get my car serviced, they tell me something wrong with my car other than the actual issue with my car and I end up spending more. I noticed they also miss a lot of things during their point inspection. The issue they should have detected long ago was just brought up on my recent visit.

This was our 2nd time to Wesley Chapel, Only needed a oil change and they did it right away, no waiting around to make a appointment, service advisor went over everything that was done and any question on things to be done down the road. Very knowledgeable personnel and very friendly. We are new to Florida and am happy to find a Honda dealer that we can trust.

Bought a 2015 Honda Fit and salesman had it cleaned and spiffed up by service department. Car was shinny and ready to go when I picked up. I've not had service done there as yet other than this but i will let it be known what kind I do get when I take it in.

I can't complaint at all about the great services that I always received every time that I take my car for Services. Tito Guzman is always the one that help me out, he always make sure that every thing that I request for my car i get it done. I really recommend this dealer to any one.

Super friendly people and very organized service!!

I brought my 2014 Odyssey in for my first oil change and dealt with my service man Stacey Dahlen. Car was ready in about 45 minutes after the free wash. Stacey let me know that they found a CV boot leaking and that it needed replacing. My warranty covers this, so no problem. Part is on order.. Wesley Chapel Honda has a good man in Stacey. Thanks for the quick and honest work.

Tito in the service department helped us from start to finish, hondaland Wesly Chapel should be luck to have such a great employee! We even had to return the car, and the service was just as wonderful. I'll be going there for years to come!! Thanks again Tito.