WePark InMiamiReviews of weparkinmiami.com

This company is awful. We had a decent experience getting to the shuttle but when we returned from the cruise, we called them multiple times (four times) for pickup and were told that they were running only one shuttle. I stopped the shuttle driver once and the shuttle was full and he says “calm down, 20 minutes”. We waiting over 90 minutes; shuttle came by 4 times and never stopped. We ended up having to spend $20 for an Uber to take us back to the parking garage because this company doesn’t care about its customers. This was our first and only experience we had with them and I would advise everyone to NOT USE them. It was extremely frustrating. The terminal worker said to use Premier and they were running multiple shuttles and have much better service.

I never received a email confirmation even after I sent a email but had payment confirmation which I was given a hard time at first but was able to use the service. The wait to get to the Port was a bit long but I was patient. When arriving back to the Port of Miami and waiting over an hour, almost two I had to book a Lyft to get to my vehicle. The yellow paper that was given had a number on it to call after waiting 30 minutes and not seeing a shuttle. I called that number probably over 10 times no one ever answered. The paper also stated the shuttle starts at 7:30 and runs every 30-45 minutes after over an hour almost 2 hours not one shuttle passed to pick up any customers. It’s one thing for a shuttle to come and it was full and couldn’t transport everyone waiting but to not have a shuttle show up at all is very inconvenient. We paid for this service to guarantee transportation to and from the port and were very disappointed by the service given and lack of apology as well.

Shuttle service is unacceptable. Took an Uber both ways.

No valet parking, had to drive around to different levels to park. Waited for an hour for the shuttle pickup, fortunately it was a perfect weather day. Will pay the rate and park at the port next time.

Your location is very difficult to find. We ended up going around 3 times before we found your entrance. The sign is way too small. The address on your website is not the location of the garage. GPS takes you to another location. When we arrived in port the phone number on the sheet provided by driver was out of service. Very poor experience. We’ll pay extra next time and park across from our terminal

1. Not enough vans for number of customers that need transporting to the port - an hour wait. 2. Upon return from cruise, there was no pick up/tranportation provided back to the garage. 3. No answer on the phone when calling about pickup. 4. After waiting over and hour and a half, had to pay $30 for uber ride to the garage. 5. No customer service process for reporting or resolving problems.

This only gets two stars because my car stayed safe and was inside an actual garage and the price was decent. However, service staff is rude and we waited over an hour for our pick up shuttle before finally just calling an Uber and eating the $25. When we tried to call them the number was out of service. For pick up you are given a yellow sheet of paper with vague instructions. You’re told to wave down a driver as they drive by. We tried but no one ever came by us. This group is unorganized. Not to mention the fine print says that they will transport a max of 4 per party. Which many people didn’t seem to know. Luckily I’m a party of two. Finally the vans they use are not disability or medical plus size friendly and they really don’t care. They were down right rude to this elderly couple while we were waiting in line to get on a shuttle. Overall if you don’t care about service great choice.

Easy to follow instructions for booking. I will update the review after we complete our trip this winter.