WEMAX (An Ampula Inc. brand.) is a Seattle-based technology company with the mission to provide shared rich, visual experiences wherever you go with laser projector, portable projector, 4K Ultra Short-Throw projector, LED projecter, 1080P projector, smart projector and more. We provide one-stop solutions to deliver visual applications that are intelligently connected with your home or small business.
wemax.com (wemax.com) has 650 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
Website
wemax.com
Category
Audio & Visual
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 70% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Hey, I have ordered for Go advanced bag but received bag for Vouge pro one, how can I get the correct one
Response from wemax.comOct 30, 2023
Hi Kanaka,
We apologize for any inconvenience caused. Our professional customer service team will reach out to you promptly to assist with resolving the issue. You can also reach us through our chat support on wemax.com. Our top priority is providing the best customer service possible, and we are committed to ensuring your satisfaction. We apologize once again for any inconvenience.
Best regards,
WEMAX
PM
Peter M.
No response from Customer Service
I reached out to ask about a return and have not heard back from your company. I have not opened the product and have it laying in my living room in an effort to preserve the condition of the screen. Do you not honor returns? I had submitted the request within the return policy window. Please advise.
Response from wemax.comOct 24, 2023
Hi, Peter.
We apologize for any inconvenience caused. Our professional customer service team will reach out to you promptly to assist with resolving the issue. You can also reach us through our chat support on wemax.com. Our top priority is providing the best customer service possible, and we are committed to ensuring your satisfaction. We apologize once again for any inconvenience.
Best regards,
WEMAX
SN
Shawn N.
I was waiting got it tonight
I am still waiting for my projector. Its been weeks. The screen was shipped and I got it. My credit card was charged for the screen and projector for the full amount. I am now on the process of dispute. It has been horrible. No communication. Tracking makes no sense. The projector magically appeared tonight. Hope it works.
Response from wemax.comOct 23, 2023
Hi, Shawn.
So sorry for the inconvenience this may cause you.
There is something wrong with our system before.
The projector was sent out by UPS, the correct tracking number is: 1Z918A290312586803.
it showed:
Delivered On
Saturday, October 21 at 12:40 P.M. at Other .
Have you received it now?
If you have any questions, please contact our support email: [email protected].
Thanks!
WEMAX
AD
Adhithya
Took 3 weeks to get the order shipped
Took 3 weeks to get the order shipped. The package was left on the road
Response from wemax.comOct 13, 2023
Hi, Adhithya.
We apologize for any inconvenience caused. Our professional customer service team will reach out to you promptly to assist with resolving the issue. You can also reach us through our chat support on wemax.com. Our top priority is providing the best customer service possible, and we are committed to ensuring your satisfaction. We apologize once again for any inconvenience.
Best regards,
WEMAX
JW
John W.
This company is a Chinese scam company
This company is a Chinese scam company. Epison exposed their fraud of selling projectors with false lumen disclosures. I had bought a screen from them they delivered damaged, tried to get me to accept a gift card for $50, then $150, then tried to get me to pay shipping ($200) to send the damaged non confirming good la they sent me back to them, then tried to make me haul the large box that doesn’t fit into a car to a us post office, then sent me the wrong the label, then finally they paid for ups to pick up the damaged goods after I disputed the charges with. Me credit card company. Once they received the damaged goods they refused to refund me and instead told me to continue the dispute with my credit card company. They also lied to my credit company and said I signed for the damaged package, which was easily disproven by then FedEx tracking. I won the dispute and my money was taken back from them by my American credit card company! I wasted about a month and half in returning what they tried to scam me on. They are a Chinese fraud with a subsidiary in New York that is shell. Buyer beware.
news.epson .com news/wemax-projector-brightness-lawsuit
Edit 11-2-23 - the October 12 response to my review contains lies. No replacement parts were ever sent. The forced me to maintain a dispute with my credit card company to get a refund, from my credit card company (which also took the money back from Wemax). There appear to be many exceptional reviews here that in my opinion are not real reviews.
This company is set up to scam you. Buyer beware!
Response from wemax.comOct 13, 2023
We appreciate you taking the time to share your concerns regarding your recent purchase. We would like to clarify the situation and address the points you've raised to ensure a complete and accurate understanding of the matter.
Firstly, we sincerely apologize for the inconvenience caused by the initial package being delivered in a damaged condition. Our team took immediate action by providing a return shipping label, allowing you to send the damaged package back to us for a replacement.
Upon your request for replacement accessories, we promptly provided them to assist in resolving the issue. We understand that you encountered challenges during this process, including difficulties in returning the package due to its size. We apologize for any inconvenience caused during the return process.
Regarding the dispute initiated via Stripe, we assure you that we take such matters seriously and strive to address them in a fair and transparent manner. We are committed to upholding ethical business practices and ensuring customer satisfaction. Our intention has always been to resolve any concerns you may have had.
We regret if there was any misunderstanding or miscommunication during this process. Our company values its customers and their trust, and we are continually working to improve our processes to prevent similar situations in the future.
If you have any further questions or concerns, we encourage you to reach out to us directly, and we will be more than happy to assist you. We value your feedback and are committed to resolving any outstanding issues to your satisfaction.
Thank you for bringing this matter to our attention, and we appreciate your understanding.
HU
Hunk
Did not get right item
Did not get right item , customer care did not help correct
Response from wemax.comOct 7, 2023
Can you specify your issue? Thanks!
VI
Viv
Crashes n YouTube not working.
YouTube not working.
Crashes and restarts abruptly.
Not Reliable.
Response from wemax.comOct 7, 2023
I'm sorry to hear about the issues you're experiencing with YouTube and other apps on your Wemax Nova SE 4K UHD Ultra Short Throw ALPD Laser Projector. Let's troubleshoot these problems to resolve them:
1. **YouTube not working:**
- Ensure that your projector is connected to the internet and the connection is stable.
- Restart the projector and try accessing YouTube again.
- Check for any software updates for the projector. If available, install them and try YouTube again.
- If the issue persists, try accessing YouTube from a different device (e.g., smartphone, tablet, computer) to ensure it's not a network issue.
2. **Other apps crashing:**
- Restart the projector to clear any temporary glitches that may be causing the apps to crash.
- Check for updates for the apps that are crashing. Outdated apps may have compatibility issues.
- Uninstall and reinstall the problematic apps to ensure a clean installation.
- If the problem persists, contact WEMAX customer support for further assistance and potential firmware updates to address app compatibility issues.
If you continue to experience problems after trying these troubleshooting steps, please reach out to our customer support team at [WEMAX customer support](https://www.wemax.com/pages/contact-us). We'll be happy to assist you further and ensure you have a smooth experience with your Wemax Nova SE projector.
MD
Michael David C.
Order didn't ship with the piece that…
Order didn't ship with the piece that was the entire reason I placed the order. Contacted customer support a week ago and haven't heard anything back.
Response from wemax.comSep 22, 2023
Here is your tracking number: UPS 1Z892A550335984578, It shows delivered, please confirm. Thanks
