WEMAX (An Ampula Inc. brand.) is a Seattle-based technology company with the mission to provide shared rich, visual experiences wherever you go with laser projector, portable projector, 4K Ultra Short-Throw projector, LED projecter, 1080P projector, smart projector and more. We provide one-stop solutions to deliver visual applications that are intelligently connected with your home or small business.
wemax.com (wemax.com) has 650 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
Website
wemax.com
Category
Audio & Visual
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 70% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
It took a month to get a remote . It was to replace the one my husband dropped in his drink . Thankfully we let it try out and it started working the next day. I completely forgot I had ordered the replacement it took so long. Definitely not worth buying directly from here.
Response from wemax.comNov 9, 2023
Hi Carissa,
We apologize for any inconvenience caused. Our professional customer service team will reach out to you promptly to assist with resolving the issue. You can also reach us through our chat support on wemax.com. Our top priority is providing the best customer service possible, and we are committed to ensuring your satisfaction. We apologize once again for any inconvenience.
Best regards,
WEMAX
EM
Eli M.
I've ordered a 150" floor rising…
I've ordered a 150" floor rising motorized projector screen. This was on October 30th, 2023 last week. I tried to contact them at the +1 888 customer service number but no one answers at anytime. I want to check the tracking of the screen but the customer service line don't work. Anyone have any other phone numbers to reach them WEMAX...
Response from wemax.comNov 9, 2023
Hi Eli,
We apologize for any inconvenience caused. Our professional customer service team will reach out to you promptly to assist with resolving the issue. You can also reach us through our chat support on wemax.com. Our top priority is providing the best customer service possible, and we are committed to ensuring your satisfaction. We apologize once again for any inconvenience.
Best regards,
WEMAX
MP
Mohit P.
Scratches on the top left side
Hi
I received the screen and there are a few scratches on the top left side of the screen..
I left a message for customer service but no one has gotten back to me yet!!
Response from wemax.comOct 30, 2023
Hi Mohit,
We apologize for any inconvenience caused. Our professional customer service team will reach out to you promptly to assist with resolving the issue. You can also reach us through our chat support on wemax.com. Our top priority is providing the best customer service possible, and we are committed to ensuring your satisfaction. We apologize once again for any inconvenience.
Best regards,
WEMAX
MA
Max
Projector is good, support is one of the worst I have seen
Please do not write that you "care about my satisfaction", you don't, customer team even failed to replace example.com in [support (at) example.com] placeholder in some of your answers to customers, so little you care about customers :)
Projector is good, support is one of the worst I have seen. I wanted to give a 4 stars at first, after talking to customer team it is 1 now.
We had an upcoming event where we have needed a battery powered beamer, I have ordered a beamer 2 weeks prior to an event to be safe. I used it for a day and realized that the battery is dead, 0%.
I asked support for a replacement, or a repair.
2 weeks before our event.
Wemax Support takes 4 days to provide me with a return label. They receive the beamer 3 days later and they do not respond.
I get a promotional letter that in a week they are going on a holiday, so I kindly ask them to ship the beamer in a week time before their 2 weeks holiday.
They send me a reassuring message, that here in Germany their work will not be affected and that they have shipped the beamer and I will get it in 3-6 days. Week later it hasn't even been brought to the DPD.
I ask them a status. And in the same chain of the email where they have said that the holiday will not affect their work they say that the work is slow due to a holiday, laughing out loud :)
Event passed, no wireless beamer still. We had to rent a generator and a beamer. From 4 stars to a 1 star. This is just unacceptable.
Upd.: right after a message and a review guys sent out the beamer so maybe 1 star is too few in this case so there is 2.
Response from wemax.comOct 7, 2023
I'm truly sorry to hear about the frustrating experience you had with the WEMAX support team regarding your battery-powered projector. It's disappointing when a product that you rely on for an important event doesn't meet your expectations, and I understand your frustration.
While I can't directly address the situation, I appreciate you sharing your feedback here. It's essential for companies to be aware of customer experiences, both positive and negative, to improve their products and customer service.
I'm glad to hear that they eventually sent out the projector, but it's unfortunate that it happened after your event had already passed. If you have any further concerns or need assistance in the future, please don't hesitate to reach out to them directly and provide feedback on your experience. Companies often take customer feedback seriously and use it to make improvements to their services and support.
Thank you for sharing your feedback and experience with WEMAX projectors. If you have any other questions or need assistance with any other matters, please feel free to ask.
YC
Yaneem C.
I still have not received my projector…
I still have not received my projector screen and it's been over a month.
Response from wemax.comOct 7, 2023
Hi, please check your tracking number: 378288503, you can track here: https://delivers.maersk.com/technology/?currentTab=consumer. If you still didn't get it, please email [email protected] to open the investigate case, thanks
EM
Emmanuel M.
The Wemax Nova I received has issues
The Wemax Nova I received has issues and customer service wanted me upload videos, but did not provide a link. Customer care has gone silent on me while my return window is closing.
Response from wemax.comSep 20, 2023
You can upload the video with google drive or any online cloud for us to download. It won't close the window for your return, you can still email to [email protected] to get the service. Thanks!
TE
Tomas E.
I waited six months for my products to…
I waited six months for my products to be delivered and the communication was horrible the product was good.
Response from wemax.comMay 18, 2023
Hi Tomas,
We apologize for any inconvenience caused. Our professional customer service team will reach out to you promptly to assist with resolving the issue. You can also reach us through our chat support on wemax.com. Our top priority is providing the best customer service possible, and we are committed to ensuring your satisfaction. We apologize once again for any inconvenience.
Best regards,
WEMAX
JT
James T.
customer service don't return my email.
customer service don't return my email.
Response from wemax.comMay 9, 2023
Dear James,
We are so sorry for the late reply because of the holiday.
We apologize for any inconvenience caused. Our professional customer service team will reach out to you promptly to assist with resolving the issue. You can also reach us through our chat support on wemax.com. Our top priority is providing the best customer service possible, and we are committed to ensuring your satisfaction. We apologize once again for any inconvenience.
Best regards,
WEMAX
