wemax.com Reviews | Read Customer Reviews of wemax.com

wemax.com Reviews | Read Customer Reviews of wemax.com

wemax.com reviews

Showing 196 reviews with 1 star · Clear filters

Mr G.
Jun 4, 2024
Your projector served me well for…
Your projector served me well for almost two years. Now I find myself attempting to reach customer service to get my device repaired or even get guidance on repairs and you sent me a survey instead of answering my inquiry. Think twice and do your research before buying this device.
Response from wemax.comOct 23, 2024
Hi Christopher, We apologise for any inconvenience this may have caused. Our professional customer support team will contact you immediately to help resolve the issue. You can also reach us through our chat support at wemax.com. Providing the best possible customer service is our top priority and we are committed to ensuring your satisfaction. Once again, we apologise for any inconvenience. Kind regards, WEMAX
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Matthew D.
May 27, 2024
Missing piece of tripod and no help
Missing piece of tripod and have received no response after 2 emails and no one ever answers the contact phone number. Still waiting for someone to contact me after 2 weeks.
Response from wemax.comOct 17, 2024
Hello, Matthew. We are very sorry for the inconvenience, we have checked your order, the stand in the order lost the package, we have rearranged a new stand, logistics link: https://t.17track.net/en#nums=YT2423621272088319. Show logistics: 2024-08-30 18:39 Granite Bay CA, Delivered If you have any questions, please do not hesitate to contact us. Yours sincerely. WEMAX TEAM
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Arnaud D.
May 25, 2024
SAV inexistant fait le mort depuis 3mois
J ai acheté en mai 2023 un wemax dice vidéoprojecteur dlp avec Android TV Je rencontre des problèmes de crash Android des pixels morts et un problème de perte de focus au bout de 15 minutes de fonctionnement J ai déjà fait 4 réinitialisation d usine en un an et les problèmes se multiplient Le service après vente se moque des clients et fait le mort depuis février 2024 Je vous déconseille d acheter un produit chez eux Vous allez perdre votre argent et votre temps
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Michelle B.
May 1, 2024
Absolute lack of customer service
Absolute lack of customer service. I will be posting reviews everywhere
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Dav C.
Apr 27, 2024
Arnaque ? AUCUN ENVOI APRES 1 MOIS
2249$ débité en 24h aucun soucis... En revanche je n'ai aucun suivi d'envoi, et je n'ai toujours rien après bientôt 3 semaines. Le service client est inexistant par mail, X, facebook, blog communautaire aucun moyen d'avoir une réponse. J'ouvre un litige Paypal en attente, plainte prochainement.
Response from wemax.comOct 22, 2024
Hi David, We apologise for any inconvenience this may have caused. Our professional customer support team will contact you immediately to help resolve the issue. Providing the best possible customer service is our top priority and we are committed to ensuring your satisfaction. Once again, we apologise for any inconvenience. Kind regards, WEMAX
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Michael N.
Apr 15, 2024
Never received the items from
Never received the package I bought
Response from wemax.comOct 21, 2024
Hello Michael. We are sorry for any inconvenience this may have caused you. We have sent out the items for 3 parcels: one was sent by UPS 1Z892A554236243472 the other was sent by FEDEX 776932058926 the last item was sent using the following link https://t.17track.net/en#nums=YT2408521272272949 All items have been delivered. If you have any questions please contact us. Have a nice day! WEMAX TEAM
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Customer O.
Apr 7, 2024
Shipping mess up and difficult to reach
Ordered a screen 10 days ago, it says label created on FedEx and they haven’t received the shipping. Emailed Wemax support and got no response, their customer support number doesn’t work. Terrible experience so far as the screen is no where to be seen
Response from wemax.comOct 24, 2024
Hi friend, We apologise for any inconvenience this may have caused. Our professional customer support team will contact you immediately to help resolve the issue. You can also reach us through our chat support at wemax.com. Providing the best possible customer service is our top priority and we are committed to ensuring your satisfaction. Once again, we apologise for any inconvenience. Kind regards, WEMAX
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Anup S.
Mar 30, 2024
I just wanted to return the project…
I just wanted to return the project that i didnt like and they have been keep on neglecting my matter and there is no reply from their side and the customer support has been not connecting through calls
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