wemax.comWEMAX (An Ampula Inc. brand.) is a Seattle-based technology company with the mission to provide shared rich, visual experiences wherever you go with laser projector, portable projector, 4K Ultra Short-Throw projector, LED projecter, 1080P projector, smart projector and more. We provide one-stop solutions to deliver visual applications that are intelligently connected with your home or small business.
wemax.com (wemax.com) has 650 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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InGi Y.
The screen stopped without any notice when netflix is selected or my youtube sign in clicked...
Response from wemax.comAug 2, 2022
Yes, cause those apps is limited because of partent protection, we never said it's supportable. Thanks
Sai N.
Package says delivered but it's not. No proper response from customer service.
Response from wemax.comJul 25, 2022
Please note that because of the severe COVID-19 situation in US, we dismissed the whole online service team. Now our online service team is located in China(the US center is only accepting shipment, return, replacement and repairing service, not online support), we can't provide instant service for US customers. If you need instant reply, please join our online community to get help from our international moderators. Or you can email to [email protected] to get reply within 24 business hours.
Shella S.
The product was never shipped order can cancelled . This is bad business if cx has purchased the product the price should be honored
Response from wemax.comJul 25, 2022
Sorry about the poor shopping exprience, we will feedback to our team and improve the aftersales service. Your understanding and consideration will be highly appreciated.
Hector P.
Unfortunately this ust projector really failed to live up to its hype and how the manufacturer advertised it. It was glitchy and the image was way worse than my previous projector that cost half as much. Wemax support was also pretty poor; it is obvious they are not a USA based company as advertised, or at least no one there is a native English speaker. Not only was the sales/marketing team untruthful about the products specs and capabilities, the support was also not helpful. I would not suggest shopping here or buying their products on amazon or elsewhere
Response from wemax.comJul 25, 2022
Please note that because of the severe COVID-19 situation in US, we dismissed the whole online service team. Now our online service team is located in China(the US center is only accepting shipment, return, replacement and repairing service, not online support), we can't provide instant service for US customers. If you need instant reply, please join our online community to get help from our international moderators. Or you can email to [email protected] to get reply within 24 business hours.
Maximinio De J.
Ordered two items and decided to pay using Bank Transfer—a big mistake, apparently. What followed was a series of unintelligible email threads by a foreign person that oddly always begins any communication with "Hi, friend," ugh. Despite continuously pleading for them to verify their HKD bank accounts in Hong Kong—where I wire (SWIFT) transferred the funds—the person continued to insist that I had paid using a credit card and that he could issue a "refund" if he canceled. Of course, I asked them not to do so; against my best wishes, he did so anyway, completely disregarding whatever I said. I wholeheartedly believed that there was some sort of miscommunication—something trivial that could be sorted out in no time—but no; this company is clearly defrauding its customers and withholding their hard-earned money—especially when it's a SALE order. Now I am out nearly $3K and no projector in sight.
Response from wemax.comJul 18, 2022
What's your order number, please? We don't accept bank transfer, the Paypal payment will be better. If you had already paid successfully, we would like to ship the product. But it will take at least 3 business days to confirm the payment. Thanks
Kumar
The one I received is defective and the support is not really great.
Response from wemax.comJul 18, 2022
Please email the short video to [email protected], if it's caused by quality issue, we can provide free replacement or full refund. Thanks
Daniel
Placed order. Order canceled because the promo code was bad? Tried to ask them to replicate deal with their chat service. That service was just a bot that said nothing. And then they sent an email for me to review their projector. So this is my review.
Response from wemax.comJul 18, 2022
Sorry about the poor exprience. The support team activated a previous code, which should be expired, which duplicated the discount. That's our mistake, we won't make the same mistake again. Sorry about that.
Chun W.
Ordered a 4K laser projector abs they canceled the order abs did not honor the sale which was completed through their website. Bad business It want not a duplicate coupon! You made a mistake abs you processed the order, that is a contract and you should have honored it. We will advise others not to purchase from your company
Response from wemax.comJul 12, 2022
Sorry about that because of the system error, we got many orders with duplicated discounts, we have had to cancel it. We won't make the same mistake again. Thanks
