WEMAX (An Ampula Inc. brand.) is a Seattle-based technology company with the mission to provide shared rich, visual experiences wherever you go with laser projector, portable projector, 4K Ultra Short-Throw projector, LED projecter, 1080P projector, smart projector and more. We provide one-stop solutions to deliver visual applications that are intelligently connected with your home or small business.
wemax.com (wemax.com) has 650 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
Website
wemax.com
Category
Audio & Visual
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 70% of reviews.
Latest
Most recent review: September 2026.
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Dear Kishore
We are sorry to hear that you were unsatisfied with your purchase of the refurbished machine. We understand that our return policy explicitly states that we do not accept refunds for refurbished items. We apologize for any confusion or inconvenience this may have caused.
If you have any problem with the projector, please contact us to help you solve it.
If you have any further questions or concerns, please do not hesitate to contact us at [email protected]. We are always here to assist you in any way we can.
Best regards,
WEMAX TEAM
MK
Matt K.
It’s been 3 weeks and still no idea on when my projector will be shipped
The customer service is terrible. They have a phone number that doesn’t work, their chat feature on website does not generate a response until they are online, but even then your questions isn’t answered accurately. If you send an email to support you only receive a response in the middle of the night.
I ordered a screen and projector. The tracking info was for the screen only. The projector did not show up. The chat response told me it would show up a couple days after the screen. Once I was finally able to get a response from their email, they told me the projector was out of stock. They told me it would be shipped the following week.
It’s now been 3 weeks and the most recent response I received was “maybe next week”
Very very very poor communication and customer response. I would not suggest this company if you’re hoping for a smooth delivery process
Response from wemax.comApr 14, 2023
Dear Matt,
We would like to apologize for any inconvenience caused by the delay in the delivery of your projector and screen settings. We understand that you were expecting to receive your order in a timely manner and we are sorry that we were not able to meet your expectations.
Unfortunately, the projector you ordered is out of stock now before, but it is restocked now. We understand that this delay has caused frustration and inconvenience, and we want to assure you that we are doing everything we can to expedite the process.
Regarding the one-star review you left about our service, we understand your disappointment and would like to take this opportunity to apologize for any shortcomings on our part. We appreciate your feedback and will use it to improve our service in the future.
In the meantime, if you have any further concerns or questions, please do not hesitate to contact us. We are committed to ensuring that you have a positive experience with our company and we will do everything we can to make things right.
Thank you for your understanding and patience.
Best regards,
WEMAX
JH
Joshua H.
Remote didn’t work
Remote didn’t work
Response from wemax.comApr 14, 2023
Dear Joshua,
We are sorry to hear that you received a remote control that did not work properly. We apologize for any inconvenience this may have caused.
We would like to assist you in resolving this issue as soon as possible. Please tell me what is the model number of your projector. What is the order number?
Our remote control is only compatible with WEMAX branded. Did you try replacing the batteries or checking if the remote control was properly paired with the device you were trying to control?
If you have already attempted these steps and are still experiencing difficulties, please let us know and we will be happy to provide you with further assistance. Our goal is to ensure that you are completely satisfied with your purchase and we are committed to resolving any issues that may arise.
Thank you for your patience and cooperation. We look forward to hearing back from you soon.
Best regards,
WEMAX
ES
Eric S.
Despite Heroic Efforts, No Function
This projects a great screensaver, but despite a month's work and every kind of effort, I cannot get my WeMax Go projector to connect to any device, and the company's customer service number never picks up.
Response from wemax.comApr 27, 2023
Dear Eric,
We are deeply so sorry for the inconvenience this may cause you.
We will contact you through [email protected] to help you solve the problem.
So sorry again for all the inconvenience caused you.
WEMAX
DA
Damian
Sketchy practices
This is what I was emailed with after my website order had been confirmed (Order 7000)
"Thank you for your order.
We are so sorry that we cannot ship it because this order shows:High risk of fraud detected
In this situation, we would like to cancel it first
if you really need it, please reorder it again.
please confirm your Location of IP address before order it."
Typically fraudsters would be posing to care about your safety but not a merchant. Banks and credit cards providers are to protect the transaction.
Then this logic, "Order again", what would change this time?
Or another one what should I do with my IP?
This is my ISP's IP and there is nothing I can do about it.
Apparently the wewatchtech.com claiming to be Customer Services for Wemax they don't know much about IP.
Their IP registrar shows Shopify Canada.
Wemax.com emails (order confirmation) show head office in 224w West 35th Street, New York NY 10001, whilst wewatchtech.com emails are poorly written and claim address in 16035 Arrow Hwy. Dock 8-15 Irwindale, CA 91706.
They claim their office hours to be 9am-5pm PDT and I was emailed at 6:55pm PDT
I strongly suggest shopping with worldwide known brands where you can also have peace of mind with a warranty or experience satisfying Customer Services and descent practices.
Response from wemax.comApr 3, 2023
Dear Damian,
Deeply so sorry that your recent order has been flagged as high-risk by our system, and we are unable to process it at this time. As a result, we are unable to proceed with shipping your order.
We understand that this may cause inconvenience for you, and we apologize for any inconvenience caused. However, we take the security of our customers very seriously and we have strict policies in place to ensure that all orders are verified and processed securely.
We would like to offer you the option of canceling your current order and placing a new one with us. This will allow us to complete the necessary security checks and process your order as quickly as possible.
If you choose to cancel your order, please let us know and we will provide you with a full refund. We apologize for any inconvenience this may have caused and appreciate your understanding in this matter.
Thank you for your cooperation and understanding.
Best regards,
WEMAX
SE
Satish E.
Bad Projector screen and defective product
I bought a projector screen in Oct 2022. It took them 2-3 weeks to deliver after repeatedly following up. When they delivered the product was defective. All the frames were not aligned. The screen was tearing off. I had to spend more than a month to follow and return. They didn't refund $100 off the $600 billed amount even after sharing the pictures. Now they are asking me to remove the negative feedback and give me $100 in store gift card, which I am not going to use. Still waiting for my $100 refund if anyone is looking. Low quality product and I would stay from this company. The customer support is in china and there service is very poor.
Response from wemax.comMar 20, 2023
Dear Satish,
We apologize for any inconvenience caused by the damage to the screen you received. We understand that the installation process can sometimes be tricky, and we regret that the screen was torn and broken due to incorrect installation.
As a gesture of goodwill, we would like to offer you a replacement screen free of charge. However, we understand that you have already shipped the damaged screen back to us and requested a refund.
We have received the item and processed your refund, but we must inform you that we have deducted the cost of return shipping from the refund amount due to the damage caused by incorrect installation.
We hope that this resolution is satisfactory to you. If you have any further questions or concerns, please do not hesitate to contact our support team at [email protected]. We are always here to help.
Once again, we apologize for any inconvenience caused and thank you for your understanding.
Best regards,
WEMAX
VB
Verified B.
Avoid their screens.
The nova is OK, but the screen is useless. The screen frame was not machined correctly. Oh, and by the way, you don't know this until you have mostly installed it. By this time you have already voided the warranty. Bare metal is showing in 2 of the corners of the screen, and it is unacceptable. You don't find out whether or not you have a defective screen until you have it mostly together. The fact that putting it together, voids the warranty, should be a red flag. Do not buy anything from this company that is not pre-assembled. All I got out of their screen is frustration and a complete loss of money.
The order number is 6598. The defective screen was 120" ust alr screen. A discount on a future purchase is useless to me considering I am not willing to waste anymore money than I already have.
Response from wemax.comMar 10, 2023
Dear valued customer,
We are sorry to hear that you had a negative experience with our product. We apologize for any inconvenience this may have caused you.
We take product quality very seriously and would like to investigate this issue further. Can you please provide us with your order number and more details about the specific screen you purchased, such as the model and size? This will help us determine the root cause of the issue and take corrective actions to prevent similar problems from occurring in the future.
In terms of your warranty, we would like to clarify that our warranty covers manufacturing defects and not user errors or damages. However, we understand your frustration with the situation, and we would like to offer you a discount on your next purchase as a gesture of goodwill.
This is our support email: [email protected], please contact us.
Once again, we apologize for any inconvenience this may have caused you, and we appreciate your feedback. Please let us know how we can assist you further.
Best regards,
WEMAX
MS
Michael S.
Terrible Customer Service/Return Policy
My item showed up in used condition there response was to send a video of the item of course id already cleaned all the hair off of it and the fingerprint off of the lens. Smh (my item was not supoosed to be a refurb. It was a new wemax go) yet the item is received was most certainly a refurbished item .
Response from wemax.comMar 8, 2023
Dear Michael.
We are sorry to hear that you were disappointed with the refurbished machine you received from us, and we apologize for any inconvenience caused.
We take customer satisfaction very seriously, and we always strive to ensure that our products are of the highest quality. We would like to assure you that all of our refurbished machines undergo a rigorous cleaning process to ensure that they are as clean and hygienic as possible.
However, it appears that in this instance we fell short of our usual high standards, and we apologize for any inconvenience caused. We will certainly investigate the matter and take appropriate action to prevent similar issues from occurring in the future.
Please contact our support email and we will help you solve the problem.
Once again, we apologize for any inconvenience caused, and we appreciate your feedback as it helps us to improve our service.
Best regards,
