WellyxReviews of wellyx.com

The level of support from Tammy and Mike has been phenomenal. The onboarding process is like nothing I've ever experienced before - knowledgable guidance, calls whenever I requested them, and thorough checks and balances to ensure we were good to go. The software itself is very versatile and meets all my gym and studio needs. Good job, Wellyx!

We switched to WellyX from a different platform, primarily because we wanted a door access control system to work with a software. Sales Process: we worked with JJ, who was great. Since we had a platform before, I knew exactly what I was looking for. He took the time to answer my specific questions and didn’t try to do a generic demo like some other companies did. He was honest and upfront, and once we knew the system checked all our boxes, we moved forward. Door access control: since this was a major driver for us, it was VERY important. We made it a priority to arrange shipping for the hardware ASAP. It took just over a week to arrive which was reasonable given that it came from the UK. Installation was not as easy as we were told. The diagrams in the manual don’t match the hardware exact and there is some confusion between the master diagram and the lock specific diagrams. Luckily we have some friends who helped us out, and with some tinkering and help from support we got it figured out. Now it’s up and running, it’s incredible and members love it! On-boarding: each call there was a team to help out and they would customize things live as we were going through training. I’m not the easiest person to deal with at times but they were always happy to tackle my list of questions I had at the beginning of each call, even move around sessions to accommodate. My recommendation to others is to spend time on your own familiarizing outside of training because there’s a decent amount to get comfortable with, and it helps to speed up the process by learning basics on your own then let the team guide you through features that are not as obvious. Towards the end, Emma took lead on our on-boarding and worked hard to make sure we hit our launch date. She was very easy to get responses from (mostly be email) but would also call me direct to walk me through specific things. Without the on-boarding team it would have taken several extra weeks to get switched across. Switchover: any business who has gone through this knows it’s a pain in the backside. WellyX took a lot of this stress off of our plate, transferred our members to the new platform, transferred recurring payments, and even scheduled our go-live email. Overall: we have no regrets switching to WellyX. It meets our business needs, and we continue to receive 5 star service from their team.

I can't remember if I found wellyx on social media or if they reached out, but I'm glad they did. We are a golf simulator business that was using a different software in the past, wellyx offered a better solution, initially I was skeptical but our initial calls were so good that I decided to give them a try. Working with them has been very easy and they have been very supportive as I make this transition. The support team is definitely a highlight. They are very responsive and helpful. Best of all I get a better software for less the price!

Starting from sales through onboarding and technical assistance, the Wellyx team has been very helpful, caring, engaged and they understand the software thoroughly and able to convey information to all levels of our company. We look forward to working and growing with Wellyx.

For over a year, I've been interested in getting an online membership/registration platform for my small business, but had no success because I didn't know where and how to look. In early July, I received a "cold call" asking if I needed, what seemed to be exactly what I wanted and needed. I set up a meeting for the next day, and the rest is history. After the initial conversation, I was sold. I purchased the package for the year. The platform, Wellyx, seemed like it would answer all my questions and attend to all my business registration needs. Everything that I asked about, I was told the program could do. Shortly thereafter, I began having daily onboarding sessions with the amazing staff to get ready for the start of the new season. (What I love most is that the team is very personable, understanding, empathetic, and genuinely seem concerned wanting me, the customer, to get exactly what I want.) Just recently the integration happened, and we are now live allowing the general public to use my website, via the Wellyx widget, to register for classes, join the gym, purchase apparel and gift cards, and join the rewards program to name a few. I'm simply pleased. The learning continues and they are amenable to meet, email, and chat whenever needed. I hope the relationship continues as I plan to be around for the long haul if their business model doesn't change. Thanks.

My Pilates Studio was at a crossroad with the Booking software and Merchant processing we were using. To support my community and the growth of the Studio, a change was required. I needed to work with a company who listens and cares. Working with Wellyx has been an absolute pleasure. Their team of skilled professionals is not only knowledgeable in their field but also dedicated to providing top-notch, cutting-edge solutions and support. They took the time to understand our unique needs as a Boutique Pilates Studio and developed tailor-made solutions that exceeded our expectations. I cannot recommend Wellyx highly enough for any business seeking a balance of innovative studio management and exceptional customer care. We are thrilled with the results and are looking forward to a long relationship with the Wellyx and their Team. Kathleen Maier, Refine Pilates Method CEO

Wellyx has been great to work with. From their sales meetings to their onboarding, they’ve been so helpful and professional! We were looking for a software solution that could handle CRM, communication and door access for both a gym and coworking space, and they do it all so well. So glad we found them!

Emma was very helpful during my onboarding and answered all my questions. She made the process very easy and was very kind. I am excited to work with her again. -Amber