Oliver W.
Cancellation and refund promises not met
I purchased an annual subscription to the Welltory app through their website. However, I didn't find the app useful, and tried to cancel by sending an email to them, as it says in their T&Cs, which state I should get a refund if cancelling within 14 days (I was). I also sent two followup emails, but 11 days later, I still haven't received a response or refund from them.
Response from WelltorySep 18, 2025
We’re very sorry to hear that the app didn’t meet your expectations and that you’ve had difficulties with your refund. Please be assured that we are always willing to assist with refund requests that fall within our refund policy guidelines. Our support team is ready to assist directly, so please don’t hesitate to contact us through the app (Menu → Report a problem → Send) or by email if needed. We’ll be glad to help.