WelltoryReviews of welltory.com

Response from WelltoryJan 7, 2026

We're really sorry this has been so frustrating. We do respond to all support requests, but response times may be longer right now. Please send us a bug report from the app so we can check your account and payment details and help you resolve this. You can do this via Menu → scroll down → Report a problem → Send. Thank you.

Response from WelltoryDec 18, 2025

We are really sorry you’ve had such a frustrating experience, it definitely shouldn’t feel like an endless loop. You can cancel your subscription without going in circles, and we don’t have access to your payment details to remove or change them: those are always managed by the platform where the subscription was purchased (App Store, Google Play, or our website). To help you properly, please send us a message from inside the app: Menu → scroll down → Report a problem → Send. This way your request reaches the right team, and we can guide you step-by-step based on where your subscription was actually bought. If your subscription was purchased on our website, you can cancel it directly here: https://app.welltory.com/payment-cancel We’ll make sure this gets resolved.

Response from WelltoryNov 17, 2025

Thank you for sharing your experience, and we’d like to clarify a few important points to help clear up what happened. If the subscription was purchased through the App Store, all renewal emails, reminders, and billing notifications come directly from Apple. Welltory doesn’t control those emails or the renewal timing, as Apple handles the entire billing process, including where the subscription appears and how it’s managed in your device settings. If you signed up using Hide My Email or with a different Apple ID than expected, the subscription may not show under your visible Apple Subscriptions list. This is a common issue with hidden/relay emails. In those cases, the subscription is still Apple-managed, it just doesn’t display under the Apple ID you’re checking. Our refund policy is outlined here: https://help.welltory.com/articles/3704644-. We refund charges that fall within that policy, but anything processed through the App Store must follow Apple’s own rules. If you reach out from the email linked to your Welltory account or send a message through the app (Menu → Report a problem), we can look up your exact subscription path and guide you on the fastest way to resolve this. If anything can be done on our side, we’ll absolutely do it.

Response from WelltoryNov 12, 2025

Thank you for the candid feedback. If you purchased through the App Store or Google Play, renewals are handled entirely by those platforms. They send renewal notices/receipts to your store email and list the plan under your device’s Subscriptions settings. We don’t control those emails, but we can help you locate them and verify your status. We outline our refund policy in this article: https://help.welltory.com/articles/3704644-. If your situation meets the conditions described there, we’ll be happy to process a refund. You can cancel anytime using your store’s Subscriptions page or via our Help guide https://help.welltory.com/en/articles/3376353-. If anything isn’t accessible, please contact us (Menu → Report a problem), and we’ll walk you through the exact steps for your purchase source. We are sorry your experience felt frustrating.

Response from WelltoryNov 10, 2025

Thank you for sharing this. The Android availability issue isn’t only on our side; it’s also tied to Google’s restrictions. We’re doing everything we can to resolve it, but we don’t want to overpromise on timing. In the meantime, you can install the latest Android build directly from our website: go to welltory.com and use the Download for Android link in the header. That version is current and supported. If anything isn’t working after install, please send a bug report from the app (Menu → scroll down → Report a problem) or write us from the email linked to your Welltory account at [email protected] so we can help you personally.

Response from WelltoryOct 23, 2025

We’re truly sorry for the misunderstanding regarding the pricing and for the frustration this situation has caused. We appreciate you taking the time to share your experience, as feedback like yours helps us identify where communication can be clearer. To clarify, we never delete or terminate user accounts without the user’s direct consent. Our support team responds to every message we receive, and we’d really like to make sure you’ve seen our replies. Please check the app by going to Menu → Chatbot → Latest Conversations, you should find our messages there. We’re always ready to look into your case in detail and help restore access if needed.

Response from WelltoryOct 16, 2025

Hi Walter, We’re truly sorry to hear about your experience, as that sounds very frustrating. The "try again" message usually appears when the camera can’t get a stable signal from your fingertip, and even small factors like lighting, finger temperature, or grip pressure can affect the reading. Reinstalling the app can sometimes help because it resets camera permissions and measurement settings, but we completely understand that this should have been suggested earlier. As for refunds, we always follow our Refund Policy https://help.welltory.com/articles/3704644-, and if a request falls outside the refund period, it may be declined. However, if you send us a bug report from the app (Menu → scroll down → Report a problem), our team can review your specific case in more detail and see what else can be done to help. We really appreciate your feedback.

Response from WelltoryOct 14, 2025

We’re truly sorry to hear about your experience and that you haven’t received a response. Our support team replies to every request, though sometimes it may take a bit longer. Please check our reply in the Welltory Menu → Chatbot, or contact us again via Menu → scroll down → Report a problem. We’ll make sure your issue is resolved as soon as possible.