WelltoryReviews of welltory.com

NO CUSTOMER SERVICE! It is now over 2 weeks that I cannot get into the app. At least 10 requests for a response! I have paid for lifetime use. At some point I asked for a refund if they are not going to have the decency to acknowledge my issues, but still no response! I too would give negative stars if they were available….

Utterly disgusted at the run around to get a refund on a renewal charge despite meeting the "rules" of contacting them within 2 days. I've been dealing with their support function which is ONLY AI, there are no humans involved and the customer service is insulting at best. The AI tool is exactly that, a TOOL - with no regard for the customer service angle of my meeting the rules to request a refund. Two months on and I'm still at no chance of getting the refund. I just get the AI machine on repeat about their rules and then they keep moving the goal posts every time I pick up on the points they make about giving a refund, so they can argue never to give me a refund. They are THIEVES that steal your money even when you follow every aspect of the engagement with them. DO NOT USE. AVOID unless you want to be charged and never want to see that money again. I mean, it's a brilliant business model, steal from customers, claim it's their fault, never have a human involved in customer service, so that the AI machine can just keep going with "the computer says no" approach to any argument and justification you give. Absolutely shameful

App is good but they hide the ability to cancel your subscription on both the web and mobile apps. Thus is unethical and manipulative. You need to contact support to cancel. This app is $150AUD per year. Very bad form to go out of your way to way to disallow cancellation.

Took my money, provided no access, THEN offered me 38% off if I paid him again!! This time in a different currency. Response I did that already.I think what you need to do is just process the refund request I made through the play store and we'll call it quits. I have a lot to do, I really do thats not a rhetorical claim.

I wish I could give Welltory negative stars. This has been one of the most frustrating customer service experiences I have ever had with an app subscription. I was charged for a subscription I do not want and have never intentionally used. Somehow the subscription appears tied to an Apple “Hide My Email” address, which created an absolute nightmare trying to resolve the issue. Welltory refuses to properly help unless I communicate through the masked email address connected to the account — yet there is no simple, user-friendly way to do that outside of their confusing app and website system. I have sent multiple emails and keep getting directed back to the same unhelpful support pages and automated responses. There is also no real customer service phone number to speak to a live person, which I personally find very concerning for a company handling subscription billing. When customers are dealing with unauthorized or accidental charges, there should be an actual human available to help. The app itself is not intuitive, their support process is exhausting, and getting a straightforward answer or refund feels impossible. I have never even used the paid version of the app, which makes this situation even more upsetting. After reading Trustpilot reviews and seeing how many other people report billing and cancellation issues, I realize I am far from alone. My advice: stay away unless you are completely comfortable dealing with subscription issues entirely through online support forms and automated systems. If something goes wrong, don’t expect quick or easy help. My concern is that I have unauthorized charges that I cannot get resolved and your response to my review is your process is to protect unauthorized charges?

Noting is working. I have the paid premium version. And there’s no way to contact anyone. It is connected to an Apple health yet I have no data. I’m on an iPhone 17 Pro Max. Best phone available. Crap app.

I really enjoyed this app in the beginning. However shortly after switching to lifetime subscription it started crashing. Initially I thought it was probably some little thing and when the updates wasn’t seeming to correct it I just stopped trying to use. I eventually decided to reach out to the support email via website as the app itself doesn’t load long enough after opening to report from inside the app itself. Four working days and still no response to the email. If you are considering getting this app I would think twice and maybe just use free version. At least you are not paying for something you can’t use. Note also if you do pay for lifetime access there is no option to get a refund when you can’t access the app. To support if you are reading this please respond to my email.

This is bullshit. I'm dying every day according to this junk app. Don't bother. Welltory tried to block my statement. Trust pilot refused to allow weltory to do so. They said I used hate speech. Do not get conned into this app