Well Potted PlantsReviews of wellpottedplantsae.com

I bought a lemon tree online. But they didn’t deliver. After following up 3 times they even stopped responding to my messages.

I had a very disappointing experience with Well Potted Plant LLC. Company. I ordered 4 Areca Palm from Well Potted Plants LLC, and within the first week the plants condition started to deteriorate. Plants are wilted, damaged, and clearly not a good quality product. I reached out to customer service multiple times, Maria but response was very slow and unhelpful. I contacted the Manager and instead of offering a solution, she was dismissive and unprofessional. I asked her to replace just one palm for me and I am not looking for any refund, but just an exchange. They refused to exchange even one plant. I am very disappointed with the kind of post customer service they have. Sadly, this company failed on both fronts. I won’t be ordering from them ever again and would recommend others look elsewhere. There are plenty of other plant sellers out there who care about quality and good and professional customer satisfaction. Save yourself the hassle—shop somewhere that actually cares about their customers and products.

They took my money and never delivered. Customer service on whatsapp also ghosting me.

Never delivered, horrible experience. Wish I checked the reviews here before

Poor after sales service. I messaged to check with them if they PROVIDE a tray if I order a lemom tree in nursery pot. They said yes and I've ordered online. No confirmation for 2 days despite messaging and calling them. They replied on 3rd day and said maybe tomorrow and I have to pay for the tray. I was upset and they told me by all means to tell my friends the bad experience I had and post on IG if I want. Horrible customer service. FYI I haven't gotten my lemon tree yet. Please do not patronise this business.

Zero service for return they will never do also they send 90% more expensive price than what they offer they sent luco phyllum and they said its lavender the price 300 for each after discount 190 dhs also it's 10 dhs every where I don't advise

Post sales experience was really bad. I made a purchase online and immediately called the team to confirm the delivery (which was next day). Both team members agreed however they failed to deliver timely. When I followed up there was no response, neither on call nor on WhatsApp. I kept chasing and they finally responded (the next day) stating that they will deliver after 2 days. They didnt bother to update nor were they willing to accomodate delivery. Finally, I cancelled the order. Please beware of false commitments.

Sub zero! If there was an option for subzero star i would have picked it! The worst! Quality bad and customer service is even worse