Janet S.
Black K95
Ordered and received a new batch of the black K95's. Previous shipment of white K95's (a while back), they were a perfect fit. These new ones have big gaping air holes top and bottom due to the fit. Returning.
Response from WellBeforeSep 18, 2025
Hi Janet, Thank you for your feedback, and please accept my sincere apologies for the disappointment with your recent order. We truly value you as our customer, and I’m so sorry that the masks you received did not meet your expectations. We would love the opportunity to make this right for you. To help us move forward with the return process, may I kindly ask you to confirm how many masks are still unopened? If possible, could you also share a few photos of the unopened masks? This will allow me to start the return and ensure we handle this as smoothly and quickly as possible for you. I completely understand how frustrating this must be, and I want to assure you that we are here to support you every step of the way. Once we receive the information, we’ll guide you through the next steps and make sure you’re taken care of promptly. Thank you again for bringing this to our attention. We truly appreciate the chance to resolve this and restore your confidence in us. Warm Regards,