WellaNail Reviews | Read Customer Reviews of wellanail.com

WellaNail Reviews | Read Customer Reviews of wellanail.com

WellaNail reviews

Showing 51 reviews with 1 star · Clear filters

DTorres
Aug 10, 2026
terrible experience
I ordered on May and dont received it. They dont want to send me a refund.
Response from WellaNailAug 12, 2026
Hello there, Thank you for bringing this to our attention. We understand how important timely delivery is. Our team is continuously working to ensure all shipments reach our customers as quickly as possible. We are eager to review your case, and check the status of your shipment. As we could not locate your order based on this review alone, we have sent you a separate request for further information. Please make sure to check your email inbox for our message whenever you have a moment. Best regards, Tracy from WellaNail
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John H.
Aug 8, 2026
Beware!
Ordered and then it compromised my credit card. CIBC caught it but now have to wait for new card and change all my auto pays. BIG Pain in the butt!
Response from WellaNailAug 8, 2026
Hello John, Thank you for bringing this to our attention. Please note that we take data security extremely seriously and do not store or have direct access to your full credit card details. All payments are processed through secure and encrypted. After checking, it appears that your order attempt did not go through successfully, and no transaction was completed on our end. That said, we take reports like this very seriously. If you need any assistance or would like us to look into this further, please don’t hesitate to contact us at [email protected] and we’ll be happy to help. Kind regards, Tracy from WellaNail
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Inna K.
Aug 4, 2026
I spent too much money and a lot of…
I spent too much money and a lot of time to return the item from Wellanail company. It’s already more than half a month and still I’m waiting for prepaid return label and the name of the carrier I can use to send back the item
Response from WellaNailAug 5, 2026
Hello Inna, Thank you for your feedback. What you described is not at all the level of service we aim for. Our record shows that you already contacted us in the meantime, and an agent has already replied to your request and offered you a solution. Please check your inbox and If you have any further questions, please don't hesitate to get in touch with us again. Kind regards, Polly from EpiCooler
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Margret
Jul 21, 2026
No delivery
No delivery. No response, Over charged product compared to price on website. - The answer to the comment above is a fake. It is impossible to get in contact with the "company" as it neither answers e-mails, nor messages. Don't trust them.
Response from WellaNailJul 24, 2026
Hello Margret, Thank you for bringing this to our attention. We want to learn more what happened with your WellaNail order. As we could not locate it based on this review alone, we have sent you a separate request for further information. Please make sure to check your email inbox for our message whenever you have a moment. Let's keep in touch, Tracy from WellaNail
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Ricky R.
Jul 20, 2026
Terrible customer service
If there was a way to rate this company 0 stars I would !! I’ve been trying to contact the company for a refund because my order never arrived and I just want my money back. They are terrible at communicating , never ordering anything from here. GIVE ME MY REFUND !
Response from WellaNailJul 24, 2026
Hello Ricky, Thank you for taking the time to share your feedback with us. We understand how important timely delivery is. After checking our records, we see that the tracking is now tagged as delivered. Now, to make sure that everything goes smoothly, and assist you if your need further assistance, an agent will be in touch shortly to overlook your case. Please keep an eye on your inbox for our follow-up. Kind regards, Tracy from WellaNail
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Martina O.
Jul 19, 2026
I ordered one bottle
I ordered one bottle, my credit card kept processing + charges totaling 292 dollars I’ve tried calling the phone number with no success. This is a scan I also never received the merchandise
Response from WellaNailJul 24, 2026
Hello Martina, Thank you for bringing this to our attention. We understand how important timely delivery is. Our team is continuously working to ensure all shipments reach our customers as quickly as possible. We are eager to review your case, and check the status of your shipment. As we could not locate your order based on this review alone, we have sent you a separate request for further information. Please make sure to check your email inbox for our message whenever you have a moment. Let's keep in touch, Tracy from WellaNail
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Kirk J.
Jul 6, 2026
Product as a toe nail fungus treatment…
Product as a toe nail fungus treatment is ineffective. I used it for at least 90 days according to the instructions and it didn’t work.
Response from WellaNailJul 19, 2026
Hi Kirk, Thank you for sharing your experience. Your concerns regarding product quality are important to us. While WellaNail is designed to penetrate deeply, effectively eliminating fungus and restoring nail health, results can vary depending on the severity and type of fungal infection, consistency of use, and individual nail conditions. For best results, we recommend applying the oil twice daily to clean, dry nails as instructed, allowing the formula to fully absorb and work at the source. If you have any questions or would like further assistance, please feel free to contact our customer support team at [email protected]. We will be happy to assist you. Kind regards, Tracy from WellaNail
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William J M.
Jul 2, 2026
Pissed off you added some bandaids to my order for $23 I do not want this. Issue a refynd for the additional chrge immediately or I'll complaign to PayPal.
Terrible upsell experience.
Response from WellaNailJul 19, 2026
Hello William, Thank you for the review. For clarity, our system does not automatically add or charge for any additional items. All add-ons must be actively selected and confirmed by the customer before the order is finalized. That said, we want to make this right. Your case has been escalated to our support team, and an agent will be in touch shortly to review the charges and discuss the next steps with you. Please keep an eye on your inbox for our follow-up. Kind regards, Tracy from WellaNail
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