Judy W.
Miscommunication and incorrect information; no intention of supporting customers
As soon as I placed my order I realised that the product would be sent to my previous address so I updated them immediately only to be told, sorry, your order has been despatched but you can return if you're not happy. I explained that I couldn't return if it was sent to the wrong address so they then said we've managed to update the address.... guess what? It arrived at my old address and I haven't been able to locate. Nightmare communication, when I went back to explain that delivery was incorrect I was told that my previously raised enquiry had been closed and to raise a new ticket! Beyond exasperating; I will fight this, but I query why they have customer services when it clearly isn't!!




