Johnny B.
Wellanail a disreputable company!
Even giving this company 1 star is too good. DO NOT ORDER ANYTHING FROM THIS COMPANY, IT IS A TOTAL RIP OFF. I ordered one bottle and was charged for two. Plus they charged me $5.99 for shipping protection, which I didn't request. Within moments after I order the product I received a confirmation email which charged me for two bottles and the shipping protection. i immediately called the company and spoke to some male and wanted to cancel and he told me the warehouse had already prepared the bottles for shipment. It was then that I realized I was dealing with a disreputable co. They charged me for two separate orders totaling about $80.00. I learned a valuable lesson, CHECK THE REVIEWS FIRST. Update. There customer service is as bad as the rest of the company. They want to give me a $20.00 discount and send back the products but I have to pay for shipping as stated in their terms and conditions. Oh, but wait, they charged me $5.99 for shipping protection. I give up, they win. I really hope that the old adage "what comes around, goes around" and maybe they'll get theirs someday. 3/16/26, to be fair, Wellanail just credited my account for $30.00 and $5.99. $30 was for the extra bottle they charged me for, the$5.99 was for the shipping protection cost I didn't approve. So, in the end, they charged me for only 1 bottle. I have not tried the product yet, so I can't recommend either way.
Response from WellaNailMar 11, 2026
Hi Johnny, Thank you for taking the time to share your feedback. We are continually reviewing our processes to improve the overall customer experience. Providing clear information throughout the purchasing process is a priority for our team. Our checkout system automatically calculates the final total based on the quantity selected and any optional features chosen before completing the purchase. Your case has been escalated for further review, and a dedicated agent is now looking into the details to provide assistance. Kind regards, Tracy from WellaNail




