Welcome WagonFounded in 1928, Welcome Wagon is one of America's most recognized new mover marketing companies, helping businesses connect with consumers during the critical first weeks and months after a move. Through targeted direct mail, digital marketing, and multichannel campaigns, Welcome Wagon helps businesses reach new movers as they establish relationships with local providers and make purchasing decisions. Serving thousands of markets across the United States and connecting brands with more than one million consumers each month, the company remains committed to helping businesses acquire new customers, build brand awareness, and foster long-term customer relationships
Welcome Wagon (welcomewagon.com) has 270 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Media & Information · Brandon, Florida
Excellent
Media & Information · Jacksonville, Florida
Excellent
Media & Information · Boca Raton, Florida
Excellent
Media & Information · St. Petersburg, Florida
Excellent
270 approved reviews, newest moderated first
Melissa N.
I advertised with welcome wagon last year and the representative I worked with made things seamless and easy to do. She had her team design a beautiful postcard for me to be mailed out to new homeowners. I am pleased with their work and the ease of sharing my business name.
Response from Welcome WagonMay 12, 2021
Thank you very much for sharing your experience. I'm very happy to hear that it was a success for you.
anonymous
We used Welcome Wagon for years to target new patients. We never had any metrics to know if the mailers were generating new patients unless they told us. Since we could not measure the value, we decided to discontinue the service when our contract expired. Since our expiration date we have been charged three months in a row through automatic billing. There is no easy way to speak with someone and they have not refunded our money.
Response from Welcome WagonApr 13, 2021
Hello, I'm very sorry to hear that you have not been able to speak with someone on our Customer Service team. I will send you a private message. Please reply so that I can help. Thank you!
Om Shanti Om Y.
I signed a contract in 2019. They worked with me to suspend the contract when business dropped off and when I needed to cancel they responded. Trustworthy organization - Thank you Linda for your patience and help.
Response from Welcome WagonFeb 24, 2021
Thank you for your feedback. I will have our Customer Service team reach out to you to discuss your account.
customer
DO NOT USE THIS SERVICE- DO NOT TRUST SALESMAN SAYING YOU CAN CANCEL ANYTIME- YOU CANT
Response from Welcome WagonDec 3, 2020
Dear Client, We sincerely apologize for the miscommunication and we are eager to make it right for you. We will be contacting you directly to address your concerns immediately.
Shandra W.
The rep that they sent out to sell us on their advertising was amazing. he informed us that he would be checking back in a year to see if we wanted to renew our contract. He never came back to check in. Now I have to pay $600 to get out of an auto renewal that I was never informed about. (It’s part of the small print on the back side of the form signed) That is what I get for trusting that the representative was being honest and not misleading. It says a lot about a company that they have to trap their customers into continual service.
Response from Welcome WagonNov 10, 2020
Hello, I'm very sorry to hear about your issues. I would greatly appreciate the opportunity to work with you to resolve this. Please respond to my private message so we can continue the conversation.
David R.
If you are a service provider or business that wants to reach new residents, there is absolutely no greater value for your marketing dollar than Welcome Wagon!
Response from Welcome WagonNov 10, 2020
David, I'm so glad to hear that you're having success with our marketing plan. Thank you for letting us know!
Coexisting Canine Dog T.
After giving the one star rating for never responding to my emails, they contacted me and helped me out. They were very understanding and did what they could to help.
Response from Welcome WagonOct 22, 2020
I appreciate your feedback and regret to hear that you were not able to connect with our Customer Service department. I believe our team manager was finally able to reach out to you and hope that things were resolved to your satisfaction. If not, I will send you a private message and you can respond if needed.
Joe
Unfortunately, the relationship was a struggle for the entire 1-year long binding contract. Poor service and communication. But they get the extra star for consistency in their monthly billing...
Response from Welcome WagonOct 1, 2020
I'm very sorry to hear about the struggle. I'd be glad to have someone in our Customer Service team work with you towards a solution. Please reach out at 800-779-3526. I will also send you a direct message if you'd prefer to respond that way. Thanks! Eric