Tyler J.
Good People, Terrible Business
The only reason this is a 2 star instead of 0 stars is because of the people I dealt with throughout who were very responsive and accommodative. Otherwise this is a massive case of over promise and under deliver. There's a reason they lock you in for a full 12 months. They know you'll want out sooner. I went above and beyond and sent each monthly contact a personal card. What did I get for my time effort and money? 1 contact in 12 months. I've never seen less effective marketing efforts. Also I got back on average 7 of my cards each month with bad or incomplete addresses and a few people told me the information was outdated by years. I had to get them to refund the bad names I knew about which they did but only after I asked/insisted. They know what comes back and good, honest service would credit bad names automatically. At the end of the day, my experience was a highly negative one. They took my money and ran without having to deliver any results over a 12 month period. Not all industries are the same but this is one of my biggest marketing regrets so far.
Response from Welcome WagonFeb 3, 2026
Thank you for taking the time to share your experience. We’re truly sorry to hear that the program did not meet your expectations, and we appreciate you acknowledging the responsiveness and professionalism of the team you worked with. Welcome Wagon programs are designed to introduce businesses to new residents over the full term of the agreement. While many advertisers see positive engagement, outcomes such as leads or sales can vary significantly by industry, market conditions, timing, and offer, and are not guaranteed. Services are fulfilled as outlined in the agreement rather than based on a specific volume of responses. Address accuracy is an important concern, and when issues are identified, our Customer Service team does review and address them in accordance with our policies. We appreciate you bringing those instances to our attention so they could be evaluated and resolved. We understand your frustration and regret that your experience was a negative one. Feedback like yours is taken seriously and shared internally as we continue working to improve transparency, expectations, and advertiser experience. Thank you again for sharing your perspective.