WeGotSoccer.comReviews of wegotsoccer.com

They don't have a customer-friendly return policy on cleats. WeGotSoccer only allows returns of brand new cleats. There is no way for a player to experience the true fit and performance of the cleats, besides just trying them in the store. My daughter wore her Nike AG Elite cleats for 1 training session and they gave her severe blisters (unlike any other pair). But because she wore them for 90 minutes, they will not take them back. I wasn't looking for a refund. I wanted an exchange. Extremely poor return policy compared to its peers. For those looking for better return policies: Soccer.com has a 30 day, no questions asked, train and play in the cleats and return them for any reason. I've also returned cleats to Dick's because they were not comfortable after playing in them.

Horrible customer service. I ordered a $250 dollar cleats about a month ago and didn’t not receive them. I called the store and they said they were not responsible ones the product leaves their store. So now I have just lost $250 dollars!! This store is nothing but fraud, do not buy from them!!

Ordered an Ertz womens #8 soccer jersey size ladies Medium. It was way too small by all standards. Tried to do a simple exchange for a larger size and was denied. They said "customized" shirts are final sale. How is #8 Ertz customized? That is her number. Nothing customized about it at all. I was reluctant to order from them in the beginning and they proved me right.

We received shoes that were too big for my daughter and we sent them back. First they don’t pay for returns and now they will not take them back because they said she wore them. She did not wear them. She walked on the hard wood floors and knew they were too big. We took them off immediately and put them back into the broken, beat up box. They are now sending them back to us with no credit and we cannot use them. This is absolutely crazy. Do not order off line from this company.

Besides everything being overpriced, when you try to return something that you bought using the company that made the product´s sizing chart, they won´t take it back!! The product did not even have a name or number on it

BUY ONLY IF YOU HAVE TIME, OR PAY EXTRA FOR YOUR PACKAGE TO DELIVER FATSER. I got my package delivered in perfect condition and everything. However with very very few protection. Also I had sent them an email asking to pause my delivery or give me the possibility to change the delivery location because the processing was taking very long (it took around a week or more) and I didn’t know if the package would come in time (I had to leave but didn’t know when, so didn’t want to take any risk). Took them 3 days to reply, and it was after they gave the package to UPS, so no change was possible. Only thing left to do was hope it would arrive in time. Luckily it did, 1 hour before I left my house.

Recently ordered from this site for the first time. Needed to make a return and emailed the address stated on the company's website for returns. I received autoreply emails (acknowledging that my email was received) to two separate and detailed inquiries, but I was never contacted beyond that, nor did I receive a shipping label or directions for returning. Today I finally called the phone number on their site, and sat on hold for over 20 minutes before someone finally picked up. At this point, I was told an email with directions for returning would be sent and that "personal preference" return was at my expense. Nowhere in the return policy does it state that customers are responsible for the cost of returns, only that items must be returned within 30 days. Long story short, buy from this site ONLY if you know exactly what you need and will not need to make a return or exchange. It is difficult to actually get in touch with a human to help you and expensive to make returns. They have a great variety of soccer apparel, etc. but are not equipped to provide any customer service in the online sector of their business.

I just wanted to comment on how good my experience was with this company. I was a bit hesitant as there was so many bad reviews about quality of service but it was the only place I could find the goalie jersey for my daughter. I ordered it on Friday 8/25 and it was at my house by Monday 8/28. So I definitely will order from them again!