WegmansReviews of wegmans.com

SHAME on Wegmans Pharmacy. Their “new” policy Does Not Allow any special orders any longer. So customers can no longer request a specific manufacturer ( made in the USA). Instead they are stocking drugs manufactured outside this country…from China, India, etc. Quality becomes “questionable “ for some drugs from other countries. Where has their Customer Satisfaction gone??

I use to love this supermarket but everything has changed because of the economy. They had the best tofu, salon and crab legs but now everything looks old. The portions of the pre-cooked food are high but quantity is small. 

Wegmans is only out for profit, and they don't care about their customers. I recently purchased a veggie sub from Wegmans Irondequoit location. I regularly purchase them, about once per week. On this particular visit, I ordered my usual sub. They make the subs behind a 4½ foot wall, so you can't see what they’re putting on your sub. When I got home, the sub had very few ingredients, it was mostly just bread. I contacted their "customer service", and included a copy of my receipt. They gave me the run around, thanking me for the feedback, but making no effort to satisfy me (a free replacement sub would have been what any other reputable company would have done). I sent a follow up email, and was told my complaint would be sent to the store's manager, and that he would contact me, which NEVER happened! The case was handled by "Julie". So, they ripped off a senior citizen for $15.00. Wegmans has zero customer service. They've lost this customer.

Incompetent employees and management. One "end cap" had Dove soft soap on sale for $5.99 so I grabbed one. At the register, it rang up as $6.99, even though I scanned my Wegman's card. I had the cashier call a manager to check the price. I told him it was on the 'end cap'. After a few minutes I went looking for him and he was in the middle of the store looking for the soap. I brought him back to the "end cap" and showed him the BIG price sign. But then he couldn't figure out how to correct the price at the register, even after three tries. I left the item and checked out without it. I then went to the customer service desk and asked for a manager. Who shows up? The idiot who could not figure out how to correct the price. I asked for the store manager. After waiting and waiting, and waiting some more I finally left. No wonder they are losing customers.

I lived near Rochester, NY. my whole life. I'm 68 now, and remember when the first Wegmans store opened in Rochester. They were great then. But now it's just a money grabbing corporation. Their prices are off the charts now, unless you're rich. Talk about price gauging! But they give plenty of money for donations just to make themselves look like their interested in the community.

There are just so many things. 1ST the stockers block the isles so you can't get to stuff and interfere with their work. Some mornings Wegmans is full of stockers and it is almost impossible to shop. Today i couldn't get a couple subs because 5 people were working on sub platters for 2 women who just walked in and ordered. Salmon Farm raised with skin they quit keeping in the case, you can only buy it prepackaged. Meats i stopped buying there because of the way they package it. I get frustrated leave and go to Miniers in Big Flats (Great Meats) (Best Meats)

The pharmacy in Burlington MA is poor. They fail to be consistent with follow-up, are frequently unable to get meds on a timely basis, and are quick to blame others and dismiss feedback. So disappointing.

THE FIRST TIME I BUY PREPARED FOOD AT WEGMANS AND IT TURNS OUT TO BE ROTTEN. DANNY'S SPECIAL SUB WAS A DRY SANDWICH THAT DID NOT EVEN RESEMBLE A SUB. A FEW PIECES OF UNIDENTIFIED MEAT, 1 THIN TOMATO SLICE, NO CHEESE, NO ONIONS, NO SHREDDED LETTUCE INSTEAD THERE WERE SPINACH AND DANDELION LEAVES! I WAS SPEECHLESS. THE INSTACART PERSON THAT DELIVERED IT WAS A DRAB UNFRIENDLY CREATURE WHO GAVE ME A SANDWICH NOT EVEN MADE FRESH. LEFT OUT ALL NIGHT FROM THE PREVIOUS DAY. I GREW UP IN ROCHESTER NY WITH WEGMANS. THIS IS NOT THE WEGMANS I KNOW. WE LIVE IN NORTH CAROLINA AND WENT TO THE WEGMANS STORE IN WAKE FOREST. I THOUGHT FOOD LION AND HARRIS TEETER WERE BELOW AVERAGE. I HAVE CHANGED MY MIND AFTER VISITING THIS STORE THIS MORNING. I HAVE ASKED INSTACART FOR A REFUND. I WAITED SO LONG FOR A WEGMANS DOWN HERE AND NOW AFTER 18 YEARS I WAITED FOR NOTHING. GARBAGE STORE. IT IS BEING RUN INTO THE GROUND BY 2 TWITS. SO SAD.