WegmansReviews of wegmans.com

We were visiting our grandson in Erie PA for 2 weeks from the UK, initially we went to Walmart, the food was poor in our estimation. Then we found Wegmans!!!, what a brilliant store in comparison, all the fresh food we purchased was tasty, the store was laid out so everything was easily accessible. Englands equivalent to our Waitrose store.

What is going on with Wegmans? Did they get tired of having great customer service and decided to join the rest of the failed grocery chains with poor attitudes and awful customer service? I went to the closest to Old Town Alexandria. The man training a woman behind the counter of “Meals to go had a poor attitude. He was rushing me with my Thanksgiving order, being short and just impatient. When I finished, he said: it went to your phone we don’t take your credit card anymore. I had left my phone at home. Looked for a manager who had a worst attitude. “This is what the company wants to do and we are doing what we are told”. I understand they want to do everything on line and that is their prerogative but at least communicate to your customers (I said) that made him irate. It was a bad experience all together and is not the first time. I used to love that store and My order was above $500, when I got home and went to the phone to pay, it was not in my cart. It’s a shame.

Asked the pharmacist on the phone to fill my daughter's Zyrtec. Dora the pharmacist barked at me, tell your daughter to call her own prescription in. Why you filthy c word, my daughter is non-verbal autistic adult. When I tried to speak with manager, they left me on hold. Cherry Hill NJ pharmacy sucks. They can rot.

Well here we go again at Wegmans...another so called "reset", which is code for, reduce the number of items on offer, this being the latest of many. The end result being that our/your favorite items are no longer available. Now the seven grain bread has gone, organic edamame has gone, organic mixed vegetables have gone, Marathon bread has gone, and so the list goes on. All in the name of increasing their profit and a snub to loyal customers who have shopped there for going on 30 years. We feel very let down by this organization time and time again, and where we live they have the monopoly! So we have no alternatives except perhaps on-line for some of the items missing in our cart. Wegmans likes to think of itself as health conscious, but its far from that, more like profit obsessed would be more accurate. We have stopped using our shoppers card as you get no discounts, even when we constantly spend $3,000 a month. They only use the shoppers card to track what you buy and other demographics to help them choose what items to remove/replace. Customers are not stupid and we see what you're doing, which does not serve us, the Customers best interests...customers do not always prioritize cost, there are other measurables that matter more.

Beware of these!SKEENA cerises!! They look like cherries!!! They are not cherries! They do not taste like cherries at all! They come from a place in Washington State!Rainier Fruit Company!!!

Prices over inflated and quality is way down- I went to bakery to request 1/2 loaf of sourdough bread slices and loaf was small for 6-50 and the 1/2 loaf was 3-75, 50 cents more for 1/2 loaf I didn’t buy it rip off employee could not justify the price. Hot foods were dried out from sitting too long and over priced as well. Way too many employees doing nothing at the deli counter one staff member was waiting on customers and talking to another staff member 4 people back there one was working. Maybe this is why prices are higher than any other grocery store. I will stick to shoprite, Trader Joe’s and Aldi

We went to wegmans for the 1st time a few weeks ago....They have a very large store with a lot of interesting /fresh products...The bakery was very large with an excellent keylime pie...along with many other choices...The seafood dept had a lot of choices but prices seemed very high ....We decided to have a late lunch since they have quite a few food dininng options...We got the premade sandwich which was very good..However they had an open buffet .Which we tried .we had their lo main noodles and general chou chicken which seemed that they were sitting for to long..I had a thai dumplimg which was ok but we had their fried peppert im not surefish which was terrible like a rock....Since we were in a hurry to get home i didnt make a complaint until the next day..I spoke to the mgr/customer service and told her about the lomain noodles and general chou chicken which seemed to be sitting for to long..But the main problem was the pepper fried fish which was like a rock ..She told me she would let the food dept know about the food sitting to long..She didnt seem to care or make an offer to make this right..They are a new store and yet the mgr doesnt know how to treat the customer...I would say the employees besides the mgr seemed very nice !But im not sure when my next visit will be to wegmans !!!

Horrible experience,I had ordered a hefty grocery order thru DoorDash, I paid 25.67 for jumbo shrimp, They looked just ok frozen Once cooked they looked like small tiny shrimp, I was having company the next day, one of the apps was shrimp cocktail I would be embarrassed to serve them!! So I brought them back to the store The customer service first said the could not refund being that I ordered it on DoorDash my and the could not help mewas they sold a product claiming they were Jmmbo shrimp and they absolutely were not in any way shape or form the first customer service guy was horrendous and then Joe came and he did issue me a gift card with a deduction of 3.00 and . I thought that they misrepresented the product period They looked at me like I had four eyes and two heads all said and done I got the gift card, but it was challenging and they were very kind It wasn’t the point that DoorDash delivered. It was what they were saying. It was the point that their product was not what they said on the package waste of time. I’m never shopping there again.