BigD
You need to please fix/change the way…
You need to please fix/change the way you communicate with investers. Having no way to actually speak to a real person in your organization is ridiculous. Just my opinion. Updated 02.16.2023 Aloha Merc, I see that you looked into my situation after I wrote a review and provided a phone number. I apparently missed the number after spending a few days trying to resolve my issue myself. I spoke with, actually spoke with, a representative from Legion M and was assured that I could be confident in my issue being resolved by Wefunder because your system was overloaded. I was told through chat or email that a mistake I had made had been corrected, yet I still get emails telling me my investment is at risk for not providing my SS#. Merc, I've tried to put my SS# in so many times from my laptop and desktop that I now get weary even using my secure devices and internet. The way I look at it, it's in God's hands now. Just seems a bit comical to me how there was no problem withdrawing the funds, just risk to my investment opportunity now that you have them. My money is on Legion M anyway.
Response from Wefunder, Inc.Feb 15, 2023
Hi Diane, Thanks for reviewing us. I see that you wrote into us on February 13 and we replied to you the same day to answer your question both through email and the live chat feature on the website. We have several ways to communicate with us: Email - [email protected] (Responses within 24 hours or less.) Online Chat (Available when logged into the website, M-F, 10am-1pm; 2pm-6pm PST.) Phone - 628-266-4770 (Available M-F, 10am-1pm; 2pm-6pm PST.) If you still need assistance, don't hesitate to reach out. Merc Head of Investor Success Wefunder, Inc.