Wedgewood PharmacyReviews of wedgewoodpharmacy.com

They ship meds which are supposed to be refrigerated via regular USPS. In my opinion this is a cost cutting measure. The cancer drug for my Cat was shipped refrigerated for years and all of a sudden they discontinue. Customer service was rude. I would not trust my animals with this place. The pharmacist was unable to explain why the medication was shipped in this manner.

There is no customer support. The auto-refill is not working. No one will answer the phone. What happened to this company? After using their service for a few years now, you have lost my business, and I am moving on.

My vet prescribed daily medication in liquid form (for ease of dispensing to my dog who is a little bit of an oddball). The prescription was supposed to be for a monthly supply. Wedgwood, at its own election, chose to send me enough medication for only two weeks, but charged me an amount equivalent to what other pet pharmacies were charging for a monthly supply. (I priced the script at other pet pharmacies.). I ended up canceling the Wedgewood prescription and going to another full service online pet store for my dog’s prescription.

Rude stuff, factory polluted the water of residential area and noisy

It's always something with this company! I can see why they rate a 2.1. This time I ordered refills for both cats (boy cat had 2 refills, girl cat had 1). Wedgewood sent 2 prescriptions for the boy cat and none for the girl cat. When I called Customer Service about this, they said it had to be my mistake, even though it's not possible to order 2 refills for the same cat at the same time with their online system. When I explained this to the CSR, and then the CSR Supervisor, I was given a long list of excuses as to why it wasn't their fault. I was also told that if I wanted to get the girl cats meds refilled, I needed to get a new prescription because the girl cat had no refills left! The worst part is that Wedgewood Pharmacy obviously doesn't care about their customers OR Customer Service since they have a rating of 2.1 and it's NOT going up!

They keep changing my prescription when the vets aren’t changing them and they have to re-issue them. They blame the vet, but it’s their fault and then I have to pay for a new prescription and then when I contact them, customer service is rude.

STAY AWAY from these people. They sent me pills large enough to choke my cat!! Evidently they don't understand an animal's needs. They charged me $100 for Omeprazole! After waiting 15 minutes on the phone (there is no way to email them via their website), I was transferred to a "manager" who was super passive aggressive. He stated they wouldn't refund because it was what the doctor prescribed. So basically I wasted $100 for a mistake a didn't make, a problem nobody can fix, and a medication my cat can't take. They should at least offer a one-time exception - this is what actual decent businesses do to earn a customer's trust, including another compounding pharmacy I've worked with, Scriptworks.

Totally unreliable Prescription was placed by our vet. We were charged $9.50 for freight only to find out that it was shipped through USPS. 8 days later and we still do not have the medicine.