Wedgewood PharmacyReviews of wedgewoodpharmacy.com

Note: I write many more positive reviews than negative ones. We have had two experiences with medications formulated through Wedgewood for our macaw. The first was not satisfactory because the taste, although sweetened, was nasty compared to MixLab's version. We went back to Mixlab (which has wonderful customer service). The second experience has been terrible. Our vet first contacted Wedgewood 4 weeks ago about whether a formulation was possible. We soon heard back from our vet that it was and were told we would get a call. We never did, in fact they have never initiated a call to us. We have had a total of 6 calls, each one with a new pharmacy tech or customer service rep or manager. The call times were 26 min, 26 min, 12 min, 23 min, 21 min and today 4 min when I admit I hung up in disgust. Each time they promised it was in process but would take some time to formulate, The 4th and 5th call promised the formulation was being expedited. Today's call said it was back to a 4-5 day process. We will see if we ever get it and what the quality will be -- meanwhile our macaw continues to suffer from a blocked nasal passage.

Wedgewood charged me for a prescription that they did not deliver. I have been waiting weeks for the refund. My dog got sick because they did not fill and autofill on time and did not advise me that it was going to be late though they admitted it was their fault when I called them. They have repeatedly tried to get me to continue my autoship and change the date so that it always came on time if there was a delay. This argument is ridiculous as the medical script is fixed and cannot be changed so that I always have a pill reserve. It is their job to get me the script on time. I have switched to Chewey, who is also less expensive and always on time.

3/17/26 UPDATE: I've started ordering Rx's from Chewy instead, and it's been like a breath of fresh air. Chewy is now offering a wide range of meds, including compounded ones and even tiny tablets. Wedgewood is in my rearview. PRIOR REVIEW: Same issues as other reviewers. Currently waiting for a Rx they say will take 15-16 days to ship. My cat will run out before then, so will have to get vet to fill (assuming they will, in spite of an Rx already having been ordered?) and then drive the considerable distance to pick it up. This after they gave a ridiculous reason for refusing to fill the existing refill and requiring a new Rx. Many other issues and admin errors with multiple Rx's, and customer service seems unknowledgeable and now always has to put me on an extensive hold and ask someone else. Makes me concerned that the issues could extend to medication errors as well. They used to have good customer service, but now it is consistently terrible. If the problems are as a result of acquiring another company, someone in management seriously messed up in planning and execution and expanded at the expense of their existing business/customers, as this is likely to seriously injure the business for years to come (assuming they survive).

The young woman answering the phone was very sympathetic and kind when I told her my prescription had been shipped somewhere that I was not sure of. She immediately started to help me and I did not wait long. She transferred me to Mike, who is a supervisor in the department and he not only shipped my order free of charge but chose a different delivery service to make sure it got there. Wedgewood has a fantastically efficient and kind customer service team!

A compounded prescription Wedgewood notified me of on 1/12/26 that is in process to fill will not be sent out until sometime in February, based on a conversation with management there yesterday. This is completely unacceptable; this is my cat's thyroid medication, she can't run out of it. The manager I spoke to said "we recently acquired alot of new business and we don't have the staff to fill all the orders. There's no way I can expedite this." Usually an order is filled within 5 to 7 days and they expect their customer to wait up to 6 weeks now? I told the manager that this is not a leisure item, this isn't a pair of shoes. It's prescription medication and without it, it's a serious problem. Wedgewood acquired new business at the expense of it's existing customer base. Disgusting way to run a compounding pharmacy.

If I could give it 0 stars I would, they are so slow my pet has been without her medication for almost 2 weeks now and it still says processing on my account this is the first time I've gotten a medication filled with them and I don't like this at all, my parrot needs hormone medication and I usually got it within 2 to 3 days from my vet and for some reason they've switched to this Pharmacy and it's the absolute pits, the worst place to get meds for your animals. Highly dont recommend..

They are completely incompetent. products on auto-ship do not ship. Promises on delivery dates are false. Staff will tell you anything to get you off the phone but all they do is lie to you. Disgraceful company.

I have one compounded medication with this pharmacy that is SUPPOSEDLY on auto-fill. The last 4 refills did not arrive - I ran out. It seems each month I have to call and tell Wedgewood I have 2 geriatric dogs on gabapentin, and I need it promptly every month, which would indicate work should begin on it every 3 weeks so that I have it on time. This month, once again, no prescription, no communication re the refill, zip, zero. This prescription is not cheap. I will be looking for a new pharmacy. Wedgewood is simply not reliable.