WebEyeCareReviews of webeyecare.com

After reading several of the one-star reviews and the company's response, I was confident moving forward with this retailer. I placed my order knowing my prescription (brand, power, base curve, etc.), but I did not have a copy of the prescription to upload. Webeyecare.com's customer service department contacted my optometrist, and the order was packed the next day. I received the order 5 days after I submitted it, and I only imagine it would have been faster had I possessed my written prescription to upload. I cannot stress enough that you must order the same brand, type, power, and base curve that is on your prescription: there is only so much a retailer can do with US laws and regulations in place. I would definitely recommend this retailer, and I will purchase from them again.

Webeyecare shipped the wrong contact lens. When I contacted them Sheidley verified from his customer service manager Mary they would send a complimentary pair of lenses for my trouble. After sending two emails and calling to ask where my lenses were I got this response from Mary. "There was nothing in writing and we sent you a replacement lenses right out." Mary then complained that I hadn't sent the box of wrong lenses back yet. I told her I would ship them when they honor their word. Terrible customer interaction.

Great customer service! My order was received on time.

Very easy to order. Shipping was quick. The contacts were the lowest price I could find online. I would absolutely recommend and order from them again!

Contacts were very easy to order and shipped quickly. Would definitely order from WebEyeCare again.

Unlike another website that I ordered from before and three weeks later I was still waiting for my contact lenses even to be shipped, my order from WebEyeCare arrived even earlier than expected. Add to it a very attractive price and a quick and smooth process of placing an order and it makes a website/company that I'll definitely order from again.

I've bought contacts from WebEyeCare numerous times and never had a quality issue. When I reordered my contacts this last time, I received what appeared to be the correct lenses however when I put the lenses on approximately 50% of the time they have a scratchy feel or cause blurry vision. At first I thought it was my eyes getting MUCH worse but when I tried another contact from the same package it was fine. I also know it's not my eyes because sometimes it's my right eye and sometimes it's my left eye and also I can see perfectly with my eye glasses with the same prescription. So every morning when I wake up and put my contacts on, there's a 50/50 chance I need to throw out a contact and try a new one. Looking at their defective lenses return policy they want you to return 85 out of 90 of the lenses. It took me a couple weeks, trying a million different methods(i.e. washing my hands repeatedly before applying, flushing my eyes, using another contact solution before applying), triple the normal amount of contacts I use, and lot of frustration to realize this batch was defective. I will likely order my next set of contacts through my doctor or another source.

Ordered contacts and shortly after found I needed something else. Followed the instructions on their website to cancel the order before it shipped. They did not cancel the order as requested. I didn't even get shipping confirmation until after the contacts were delivered. Now that I want to return the order that they failed to cancel they say I have to pay a restocking fee. They're dishonest at best, there are better companies to work with that have similar cost.