GustinReviews of weargustin.com

I like the concept behind Gustin. However, after supporting the brand for several years and purchased over 20 pairs of their jeans, I have come to the conclusion that the products are substandard. I will no longer support the brand. There have been on going issues with quality control of their jeans: loose rivets, unreliable and erratic sizing to jeans with drastically different sizes between the left and right legs. To be fair, the customer service has been fine. New rivets were sent, defective or poorly sized jeans were returned with refunds or credits. Nevertheless, the process has been a hassle and there are no signs that Gustin is placing more emphasis on Quality Control. A customer paying hundreds of hard earned dollars for a pair of jeans should not have to deal with these issues. I would have stopped buying from a regular company with this type of quality track record long ago. While there has been no progress in terms of quality over the years, Gustin is quite facile with the excuses though. I was told recently that Gustin has an official size tolerance between left and right leg of up to 1/2”. What?!?!?! I have been wearing cheap GAP jeans for 25 years and I have never encountered any issues with different leg sizes on a pair of jeans, or loose rivets. Gustin should be embarrassed. I would be. GUSTIN, try this: get better at quality control instead of being creative with the excuses for poor craftsmanship. Look carefully at each step of your production line and fix the problems. This should be achievable since your production is local! Understand this, Quality is expected when you charge $80-$200+ for a pair of jeans! And, Jeans is your bread and butter so get this right before veering off on silly sneakers and t-shirts, etc. This would have been a one star review. I am giving a second star for decent customer service.

I have purchased many pairs of Gustin jeans, chinos and shirts. The jeans/chinos all have fit well, being properly sewed and durable. I am very tough on clothes and the Gustin product holds up well. All of their pants are button fly. When I wear non-Gustin pants, I am a bit thrown as I am now so used to button fly. Very high quality materials and the fits have been consistent so far. I had one issue with a rivet popping off during the wash, but was sent a bag of rivets with instructions on how to re-rivet the pants. They offered to do it for me, but repairing the rivet seemed easy, so I agreed to attempt the fix myself. It was indeed an easy repair. Their shirts tend to fit a but tight. Normally I ordered Medium, but am a Large in all of Gustin's shirts. My favorite thing about the brand is that they are all made in the USA and I know where the fabrics are sourced, so if you are sensitive to sweat shop labor and human rights issues, this may be the brand for you.

Bought some jeans from Gustin. Great materials and manufacturing, but the sizing is inconsistent. I have three pairs in the same size and style, and they’re all very different. One is just right, one is roomier, and the third is just too loose and baggy. Quality of materials and manufacture means nothing if the sizing is all wrong, which puts me off buying any more from them.

I will only review the items I have owned from Gustin. Jeans -- I have owned lots of their jeans and they all seem to fail miserably to the point of comedy. From busted seams (on non-stressed areas like the lower calf area), buttons/rivets falling off, screwy sizing, they have covered all the shortcomings you could imagine. Shirts -- poorly sewn seams that came apart, a tall-sized shirt with short arms, buttons that fall off (I had to sew 6+ buttons back on one shirt before I finally gave up and Goodwill'ed it), to screwy sizing. CPO jacket -- I actually sort of liked it except for one thing: the snap buttons constantly jangled. Like to the point of irritation. I sold it. Beautiful fabrics that promise so much but just poor execution. It could be so good but they never seem to have it together. Never again!

Their craftsmanship is crapshoot, with many of the items I've purchased from Gustin falling apart within a couple months of purchase, and some arriving with blown seams, missing buttons, etc. in the first place. The first pair of jeans I ordered from them fit well, but subsequent orders fit in idiosyncratic ways, completely different from the first and each other - extremely unpredictable. Bizarre. They truly are the Wal-Mart of selvedge - you get what you pay for. Despite their spotty craftsmanship, and recognition of the problem, their customer service is really the worst of any brand I've ever experienced. I've interacted with Matt Kong and Ren Sanchez on multiple occasions, and both should be fired. Not sure about the third person whose name appears in their email signature. worst. ever.

I am a customer that has bought many Gustin products so this is an informed, detailed review. Here's my serial report product by product: - Jeans - good, well made, good value (talk about being led on) - Jeans (heavyweight) - two rivets fell off. Gustin refused to replace, nor repair, sent rivets to me suggesting I fix them - Sweatshirt - a product of awful quality...given to charity after 3 washes - 3 pack white Ts; never delivered, refunded after 5 months - Baseball shirts - never delivered (I don't think they ever made them) but they did charge for them. Refunded after several months - Card holder - good - Denim apron - good, excellent in fact - Ultra heavyweight jeans - laughable sizing bearing no relation to their size guide nor their "order one size larger" instructions- returned (at my cost). No refund. Gustin doesn't give refunds. So I asked, repeatedly that they send the replacement product marked clearly as replacements so that I wouldn't have to pay customs charges...for a second time. They demurred then said they'd look at it. So I have had to pay 3x courier charges and 2x customs charges (now running at over $100) all because of their mistakes. Re the replacement products: - Shirt - Poor manufacture standard, poor design, poor fit - Jeans - still not here. I think their jeans could be great value. But...their quality isn't nearly as good as they portray. Their other products have (cardholder aside) been universally poor. But the biggest issue is their service. Its awful. They aren't a trustworthy company and once you have paid their sole aim is to retain the revenue, not delight, not to satisfy. It is genuinely better to pay a bit more and go with a company that you can trust.

Their size chart are awful, and they dont refund the products 3 months waiting and 120 dollars for this poor jean

I've bought a handful of jeans from Gustin over the past five or so years. I can't comment on any of their other offerings besides their denim jeans, but I've had a very good overall experience with them. While there is the caveat of a Kickstarter-like prepayment that requires you to wait a few months for delivery, the finished product is very well-made, and worth the price. All of their various denims are priced very appropriately, based on their characteristics and source -- nuanced, heavyweight Japanese denim barely breaks $100, while staples from North Carolina's Cone Mills can be had for less. Construction is also solid; certain high-end details such as hidden back pocket rivets and 100% cotton thread are absent, but the hems are chainstitched, the fly is selvage, and the jeans hold up to heavy wear as well as any other. Definitely a step above department store brands, and on par with well-known Italian and French brands. Highly recommended for fans of raw denim or the newly-interested. The jeans are a great value.