GustinReviews of weargustin.com

Gustin wool field jacket: I’m slim but this is a tight fit. The wool is not impressive quality for $290. It itches when touching your neck. I cannot recommend this brand

Long ship times, and slow/poor customer service ruined it. The fit/cuts are also odd in my opinion but I'm not a fashion expert. The material is fabulous, which is the only redeeming quality.

In hindsight, I should have known better. Once I got them, these jeans were fine; but not exceptional. In theory, I saved a small amount of money with Gustin's "crowdsourced" model — but I bought this pair of jeans at "98% funded" and it was still literally over three months before I received them. That kind of delay isn't worth saving $15. But then, because they're "custom sewn", you can't return them if they don't fit well — which they don't. And you can't cancel or modify the order on the second pair of Gustins you ordered, even though they're not even at the "sewing" step yet. Last but not least, shame on me for thinking somehow a system where I'm required to accept the required 36" inseam (even though I normally wear a 32) would be workable. These jeans are way too long, and because even on the "slim" fit they barely taper, there's a comical amount of extra denim pooling at the ends of my legs. The website says I can take them somewhere to get them hemmed; but that would burn another several weeks and cost me more than I supposedly saved on this "crowdsourcing" model. Unless you have an opportunity to try these on in person, I highly recommend you avoid buying them sight unseen.

Orders the 8-pack garment dyed v neck t-shirts. Took 4 months to receive. The colors are not at all like the picture, and, despite carefully checking the size chart measurements, they run very small. I’ll never order from them again. I don’t know what happened to this company. The quality used to be so good. These look like they came from Wish and have a Agustin label sewn on.

I backed a campaign in early January 2022. The website showed an estimated ship time of late February at that time. In March I emailed asking for an update and was told about 'unexpected delays'. I read plenty of bad reviews here, so that bummed me out. The jeans finally arrived in mid June, 6 months later. And they didn't fit. I'd been wearing a pair of Gustin Jeans I ordered 6 years ago and at that time it didn't take long to receive a pair after a campaign was funded. I ordered the same size and fit and the new ones didn't fit. I returned them and now I have a credit. I don't want to wait another 6 months to possibly receive another pair of jeans, so won't be backing another campaign. Their stock store also has nothing my size... so I feel like I just threw away $200. Honestly pretty pissed. This company has done nothing to make this experience good or make me feel valued as a customer. Won't ever buy from again. They get 2 stars because the quality of jeans that arrived looked great. But the experience felt labored and a hassle. I even had to pay the $16 postage to return the damn jeans.

Unexpected delays, runs behind schedule. I have ordered now 3 pairs of jeans from Gustin over 5 years, if you have a whole season to wait before sporting the clothes and are running a tight budget, its a good option. I have had to replace the jeans after about 18 months of use. I think the quality is good but if you get them tight you will run right through them. I am tired of them to be honest, it will be a while before I use them again (probably 18 months)

I was first introduced to Gustin several years ago, and have since ordered numerous items ranging from jeans to belts to socks to t-shirts. Over that time I’ve had the opportunity to form some opinions on the garments and customer experience, and felt compelled to share here for others’ benefit. First, it should be noted that Gustin’s business model and wide selection of fabrics and fits is quite impressive. I actively seek made-in-North America garments and am not afraid to pay more or wait a little longer for high quality, domestically-sourced things. Unfortunately Gustin fall short on delivering their promise of “value” since nearly all of my experiences have been plagued by wild variations in sizing and color, manufacturing flaws, excessive delays in shipment, and a model that places all financial burden on the consumer. I’ll admit there are Gustin items I really like, such as their heathered t-shirts and socks (which are just private label Anonymousism). Same goes for my #151 jeans that have no flaws and fit just right after a few warm soaks. Sadly, of the dozen or so shirts that I own, I’d say only about 5 fit as expected and match the color shown on the site. Two pairs of jeans have also been way off the mark in published/actual sizing, and prematurely relegated to the hand-me-down bin. The beginning of the end was my recent order for #382 charcoal dye jeans, set to ship “December/January” per Gustin’s site. After giving them the benefit of the doubt for delays in early 2021 due to Covid issues, my patience began to wear thin by late March. I reached out to the CSR and politely asked for an update, to which he replied they were in the home stretch and shipping in April. Four weeks later… no jeans. So I reached out again, and he said they were at the fulfillment center and shipment was imminent. Days later, I received an email out of the blue stating I was being refunded the entire $200 plus getting $40 store credit for my troubles. I emailed once again seeking clarification, and was told my jeans didn’t pass QC and would not be shipped. Never a mention of a contingency plan or availability of other fits in the same fabric. Essentially Gustin got an interest free $200 loan for six months, then reneged on my order. The straw that broke the camel’s back was what happened in the days that followed. I was perusing the “stock” store, looking for another pair of raws to make up for my canceled order, and happened upon a pair of #74 on sale and in my size. Sweet! When the jeans arrived I quickly discovered the leg openings were .25” different on left/right, the chainstitching was crooked, the right front pocket had been folded over and sewn onto itself, and there were other imperfections in the overall construction. What had been listed as a “sale” item was more like a “factory second”. The irony of receiving a pair of jeans this bad after having waited patiently for six months only to have my order cancelled due to QC issues was stunning. Gustin: if you’re reading this, please heed the feedback written by me and others to make your business better. I’m empathetic to the challenges of managing a large vendor base—it’s what I did for a living in the aerospace industry for years, and I recognize at times it can be a real grind. What I’ve learned, however, is that transparency, humility and willingness to learn from your mistakes and improve upon them are what set good companies apart from the bad ones. An honest mistake is one thing—but a business model that fails to take action on known, repeated workmanship defects and missed commitment dates is inexcusable, especially at the prices you charge. Take the advice I was given early in my career: “under-promise and over-deliver”. The other way around is a surefire recipe for losing customers. TL;DR – I do not recommend Gustin to anyone seeking a truly high-quality, high-value garment unless you enjoy gambling with your hard earned money. The appeal of rare fabrics and made in USA manufacturing is undeniable, but the inconsistent production quality and constant schedule delays have convinced me to take my business elsewhere. There are lots of great options at a similar price point available from retailers who post honest sizing data, have full size runs in stock, and offer more reasonable exchange/credit policies.

Absurd sizing. How can you be “fanatical about fit” when a 32 waist is actually a 29? And no returns. No response to email. Denim looks pretty good, but never again with this nonsense.