GustinReviews of weargustin.com

Honestly, the overall customer experience is not too great; their business model means that you're not getting the jeans you ordered until a couple months later, and you have to pay for shipping to send it back if it doesn't fit you, in which case you'll be refunded store credit. It's been a real struggle to figure out which size I should be ordering because their cuts are very different from the other brands I'm used to wearing. The main difference is that the low-rise cuts are very unforgiving, especially when I have wider hips than the average dude. I used to try getting pants that fit tight to the lower leg, but I gave up on that with Gustin; if it makes it over my hips, that's what I'm keeping. 32 slim is the sweet spot for me, while 33 skinny is great on the top block but very tight around my calves (I got cyclist calves) and 31 vintage straight is comfy but loose on the legs and so high-waisted it runs into my modest paunch. On the plus side, they have a truly amazing selection of fabrics in all sorts of colors, materials, and thicknesses, which is why I put up with the sizing headaches. The prices are reasonable enough that I treat them like a once a season luxury, and their stock sales are a fast way to acquire pieces if they happen to have something you're looking for in your size.

This is a HIGH 4 stars! I’ve really enjoyed acquiring multiple different HIGH quality garments in exquisite and unique denim, moleskin, heavyweight cotton fleece, heavyweight jersey, shaggy wool gauze, sashiko, herringbone dobby weaves, and all of them are heritage quality, rugged and robust. I love all of it. Once you find your size, the selection is fantastic, The cuts are perfect, and the colors so rich! I don’t know of another clothier that I’ve found as many must have “where did you get that?!” dynamite pieces from. The only thing keeping me from giving that fifth star in this review (I really want to give it!) is that yes, I did encounter size inconsistencies in what I received twice. Once with a shirt, once with some jeans. Fortunately with the jeans they still had more in stock from that run and ordering a new pair 1 size down solved it and Gustin refunded the overly large pair after I sent it back. Customer service was great. I had another shirt that a button came off the second time I wore it, one where the button holes were too big and it wouldn’t stay buttoned but the quality of the rest of the shirt was great and at a discounted price through the campaign made it worth it in the end. A trip to the tailor took care of it both times. I’ll enjoy wearing those clothes for years.

Awesome service! Great way to get high quality products with a very unique style at a very reasonable price for the quality of fabric you get! Only complaint is that they often times take a lot longer to get you your product than they project, so minus 1 star for that

Value is off the charts. Great quality for price. Problem is they deliver late. Don’t expect them by a certain date.

This is to summarize my experience with Gustin. The main advantage is amazing abundance of various fabrics. This is truly a Fabric Feast and a reason to keep your eye on Gustin. The main drawback is inconsistency. According to Gustin's Fit Guide I am exactly 33 Straight. But I was "taught" to order size 34 because the actual waist is always one inch smaller than promised by Fit Guide. But when you go from 33 to 34 you also get bigger thighs, cuffs and inseam. This also affects your belt. So I get more baggy look only because they are unable to stick to their Fit Guide. That's a shame. Now some trifles. Waiting time is not a problem for me, finally every order arrives. But from Oct'20 my shipments are untrackable (some USPS changes, they say) and that's kinda annoying. Overall building quality is good but not great. Maybe after months of waiting and special-for-you air I just expect not to find loose threads everywhere. Unfortunately I am not tall enough for their shirts so no experience here. So, Gustin, please stick to your Fit Guide and don't forget about Quality Control.