GustinReviews of weargustin.com

Gustin fails over and over. I ordered a Dopp kit recently. Waited four months for it to arrive. Great quality but it’s ridiculously small. What a scam.

It is absolutely ridiculous how long it takes to receive your order. I have been waiting 5 months to receive mine and I was hoping the (heavy waxed) jeans would be ready for winter. Sadly they won't be. Very little communication apart from logging onto their website to see what stage it is at (6 stages and mine has been stuck at 3/6 for ages). The problem with this company is they release countless number of clothing items each day to be funded. At any one time they must have hundreds of different items being made to specific orders. You have to wait until they get the fabric, then wait until it is cut, then wait and wait and wait and wait. They have had my money for 5 months and I have succumbed to the fact my money is likely lost and I won't be able to get a refund. I can't even comment on how good the product is but I know that if it ever arrives, I will still have to get the hem taken up at more expense for me. Stay clear of this company

After many tries and fails over a three year period I've finally said enough is enough. A manufacturer I wanted to like. 1. Fit - as described 2. Quality way out of normal tolerance 3. Flaws - I've had two pairs of jeans both have denim flaws in visible and structural places one now needs a costly repair on the second wear. Waistband flaw. 4. Order cancellation - happened once very disappointing. 5. Customer service - it's ok but you don't seem to get a result. Maybe as I live in the UK. Returns are possible but not realistic. My take away is reduced pricing that's down to low if any quality control that's hit and miss at the cost of the customer.

The jeans are nicely hemmed but, despite being made to order, in only one length - much too long.

I ordered 6 v neck tees for a total of $125. The order took 6 months. The packaging was a UPS box with the tees jammed inside with tape wrapped around the box. The shirts are XL. They are slim but fit pretty good. The colors are way off. I would probably wear 2 of the 6. One shirt was a odd pink, I think it was suppose to be red and another was a odd purple maybe it was suppose to be black. I will never order from Gustin again. The stuff looks great on the website. I am guessing it's the American version of WISH. This brand is a gamble. Roll the dice. Maybe you will get an awesome product after 6 months or maybe you will get trash.

I was first introduced to Gustin several years ago, and have since ordered numerous items ranging from jeans to belts to socks to t-shirts. Over that time I’ve had the opportunity to form some opinions on the garments and customer experience, and felt compelled to share here for others’ benefit. First, it should be noted that Gustin’s business model and wide selection of fabrics and fits is quite impressive. I actively seek made-in-North America garments and am not afraid to pay more or wait a little longer for high quality, domestically-sourced things. Unfortunately Gustin fall short on delivering their promise of “value” since nearly all of my experiences have been plagued by wild variations in sizing and color, manufacturing flaws, excessive delays in shipment, and a model that places all financial burden on the consumer. I’ll admit there are Gustin items I really like, such as their heathered t-shirts and socks (which are just private label Anonymousism). Same goes for my #151 jeans that have no flaws and fit just right after a few warm soaks. Sadly, of the dozen or so shirts that I own, I’d say only about 5 fit as expected and match the color shown on the site. Two pairs of jeans have also been way off the mark in published/actual sizing, and prematurely relegated to the hand-me-down bin. The beginning of the end was my recent order for #382 charcoal dye jeans, set to ship “December/January” per Gustin’s site. After giving them the benefit of the doubt for delays in early 2021 due to Covid issues, my patience began to wear thin by late March. I reached out to the CSR and politely asked for an update, to which he replied they were in the home stretch and shipping in April. Four weeks later… no jeans. So I reached out again, and he said they were at the fulfillment center and shipment was imminent. Days later, I received an email out of the blue stating I was being refunded the entire $200 plus getting $40 store credit for my troubles. I emailed once again seeking clarification, and was told my jeans didn’t pass QC and would not be shipped. Never a mention of a contingency plan or availability of other fits in the same fabric. Essentially Gustin got an interest free $200 loan for six months, then reneged on my order. The straw that broke the camel’s back was what happened in the days that followed. I was perusing the “stock” store, looking for another pair of raws to make up for my canceled order, and happened upon a pair of #74 on sale and in my size. Sweet! When the jeans arrived I quickly discovered the leg openings were .25” different on left/right, the chainstitching was crooked, the right front pocket had been folded over and sewn onto itself, and there were other imperfections in the overall construction. What had been listed as a “sale” item was more like a “factory second”. The irony of receiving a pair of jeans this bad after having waited patiently for six months only to have my order cancelled due to QC issues was stunning. Gustin: if you’re reading this, please heed the feedback written by me and others to make your business better. I’m empathetic to the challenges of managing a large vendor base—it’s what I did for a living in the aerospace industry for years, and I recognize at times it can be a real grind. What I’ve learned, however, is that transparency, humility and willingness to learn from your mistakes and improve upon them are what set good companies apart from the bad ones. An honest mistake is one thing—but a business model that fails to take action on known, repeated workmanship defects and missed commitment dates is inexcusable, especially at the prices you charge. Take the advice I was given early in my career: “under-promise and over-deliver”. The other way around is a surefire recipe for losing customers. TL;DR – I do not recommend Gustin to anyone seeking a truly high-quality, high-value garment unless you enjoy gambling with your hard earned money. The appeal of rare fabrics and made in USA manufacturing is undeniable, but the inconsistent production quality and constant schedule delays have convinced me to take my business elsewhere. There are lots of great options at a similar price point available from retailers who post honest sizing data, have full size runs in stock, and offer more reasonable exchange/credit policies.

This is to summarize my experience with Gustin. The main advantage is amazing abundance of various fabrics. This is truly a Fabric Feast and a reason to keep your eye on Gustin. The main drawback is inconsistency. According to Gustin's Fit Guide I am exactly 33 Straight. But I was "taught" to order size 34 because the actual waist is always one inch smaller than promised by Fit Guide. But when you go from 33 to 34 you also get bigger thighs, cuffs and inseam. This also affects your belt. So I get more baggy look only because they are unable to stick to their Fit Guide. That's a shame. Now some trifles. Waiting time is not a problem for me, finally every order arrives. But from Oct'20 my shipments are untrackable (some USPS changes, they say) and that's kinda annoying. Overall building quality is good but not great. Maybe after months of waiting and special-for-you air I just expect not to find loose threads everywhere. Unfortunately I am not tall enough for their shirts so no experience here. So, Gustin, please stick to your Fit Guide and don't forget about Quality Control.

Ordered Oct 2020 Jeans was schedule to be delivered before Christmas, We are in Feb 2021 and the Gustin Rep told me "will ship over the next three weeks" But every day they try to sell me other items - Maybe if Gustin invested 1% of marketing budget in manufacturing I would get my Jeans :-((((( You can order a jeans for your Kid, he might get it when he is in collage!! I'm