GustinReviews of weargustin.com

The company has very limited capacity to handle customer service so you end up taking a chance on their products with limited and inaccurate information. I’ve ordered several jeans and shorts from them in the past year. Only one shirt worked out. They’re not all created the same. An XL might fit better as an XXXL from one design to the next. While the quality of their denim is unmatched, their design flaws are substantial. I ordered the largest size jeans they made and because they have a no return policy, I was stuck with jeans that were too tight to squeeze into so I had them altered adding long strips of suede. Once I squeezed into them, they were so short in the hips that I could barely pull them halfway over body parts that should never be exposed in public. I really wish they’d design using average American standard sizes instead of trying to market themselves as a nichey boutique that sells some type of original sizing method and design that only could work for the very slender and short makers in Japan.

Horrendous clothing, awful company, they should be sued out of existence. None of their clothing measurements ever match what is listed. I have purchased in total roughly 12 pairs of Gustin pants over the years. None have ever fit. Most recently I bought 5 that were supposed to be size 33. I measured the garments, they’re all 30-31. When contacted Gustin about the problem they blamed my body and measurement technique stating that I’m actually a size 35 in other brands. I’ve measured myself, I’ve had tailors measure me, I’m a size 32. I’ve been a size 32 for 20 years. Not only did I order a size up to ensure they fit, none of their pants measure true to size. Another pair was labeled 33 straight cut, it’s so tight in the thighs that I can’t even get them to my waist. On top of that, the inseam is very short, leaving absolutely no room for men’s privates, Gustin will probably recommend I castrate myself and try to convince me it’s my fault. They won’t let you return anything, they only let you pay to ship the clothes back for a fraction of the value in store credit. I’ve never hated a company more than Gustin. Pathetic thieves and liars

I decided to give Gustin jeans a try, opting for a size 38 since I usually wear a 36 and figured a size up would offer a comfortable fit. Big mistake. After waiting an excruciating 7 to 8 months for my order to be completed, I was met with a pair of jeans that were shockingly tight around the waist. Despite fitting well everywhere else, I couldn't even button them - they were at least 2 to 3 inches smaller than advertised. The quality of the jeans seemed decent, but that's where the positives end. The price I paid was over $200, which is rather steep for jeans that don't fit. When I reached out to customer service to inquire about exchanging them for a larger size, my messages were essentially ignored. No response, no assistance, just silence. Gustin's claim of offering high-quality, well-fitting denim is far from the truth based on my experience. The inconsistency in sizing, combined with poor customer service, makes me highly skeptical of purchasing from them again. If you're considering Gustin jeans, think twice about the fit, the wait, and whether you're willing to risk getting no support if things go wrong.

In hindsight, I should have known better. Once I got them, these jeans were fine; but not exceptional. In theory, I saved a small amount of money with Gustin's "crowdsourced" model — but I bought this pair of jeans at "98% funded" and it was still literally over three months before I received them. That kind of delay isn't worth saving $15. But then, because they're "custom sewn", you can't return them if they don't fit well — which they don't. And you can't cancel or modify the order on the second pair of Gustins you ordered, even though they're not even at the "sewing" step yet. Last but not least, shame on me for thinking somehow a system where I'm required to accept the required 36" inseam (even though I normally wear a 32) would be workable. These jeans are way too long, and because even on the "slim" fit they barely taper, there's a comical amount of extra denim pooling at the ends of my legs. The website says I can take them somewhere to get them hemmed; but that would burn another several weeks and cost me more than I supposedly saved on this "crowdsourcing" model. Unless you have an opportunity to try these on in person, I highly recommend you avoid buying them sight unseen.

I backed one of their workshirts and when it arrived, the fabric was very stiff (not supple, as claimed), the armholes were very small and the sleeves were 1.5" longer than their measurements say they're supposed to be. It was uncomfortable to wear. I made the mistake of not reading their return policy and washed the shirt to see if the fabric would soften up. It didn't and I now know I can't return it. I understand why the policy is the way it is, but when the product is so flawed to begin with, you would think there would be some type of recourse available. They did offer a $20 credit for my next purchase but why would I ever buy anything from them again?

The sizing was inaccurate and when you return, they refuse to give you a refund and give you store credit LESS THAN THE PURCHASE PRICE! STEER CLEAR

Complete Agreement With Negative Reviews! Pants sizes and quality are a total crap shoot, of which I am at a 10% success rate. Skip this and go with a name you trust. For this price, not worth the wait, the inevitable item not fitting AND company just will not do returns.

I've been a Gustin customer since 2016 and have had a wonderful experience with their products, overall. On the few occasions there have been problems the company has responded right away to make things right. You get a lot more for your money with Gustin than you do with most other brands like Taylor Stitch which manufacture a lot of their clothing overseas. The only downside to the Gustin business model is the wait time. For new campaigns it can be anywhere from a month to three months from the time of purchase to delivery but this is one reason the items are so much less expensive. For me, the wait time only allows the anticipation to build. In short, Gustin offers phenomenal quality, American made manufacturing if you have the patience to wait.