GustinReviews of weargustin.com

I ordered a Large shirt from Gustin and received a shirt that fits like a Small. It matches the Small on their websites sizing chart. I reached out to Gustin and they were willing to give me store credit as long as I pay to ship the item back to them. The internet is littered with reviews that their sizing is consistently incorrect and they aren't willing to do much to own up to their mistakes. Please do your own research before purchasing from Gustin. It's a roll of the dice if you are just throwing your money away with every purchase. Give people their money back you blatantly mess up.

Absurd business model. Spend a lot of money on clothes (that they say are actually a great price) take months to get. The fit is incredibly tight even for the straight jeans and they only have two inseam options 32" and 34". I am 6'4" and they were at least 2" too long. When I contacted customer service to get a refund the representative said that he has to have all of his Gustin pants hemmed? What? I have to get my pants hemmed after I get them? Then they won't give you a refund just credit so that you can buy more poorly fitting over priced clothes. The quality of the denim did feel nice though. Would stay clear of this site as there are so many others that are better. Learn from my mistake.

Ridiculous prices for items that take months to ship even after they are crowdfunded. My last item I ordered shipped so late that I had already moved out of my old place and they shipped it there without telling me the item was ready to ship from the crowdfunding. If you run into an issue with an order, their customer service team will brush you off and rudely decline to help.

Gustin is demanding I update this review, so I will: My order never arrived. Gustin refused to replace it and refused to refund my money. They just told me to order something else. They refused to respond to my BBB complaint. They finally issued a refund, but only after I began posting on all of their social media posts that they refused to offer a refund. So there, you have it. My review is updated. DO NOT TRUST THIS COMPANY OR GIVE THEM ANY OF YOUR MONEY!

I ordered some jeans. I didn't get any tracking info in over a week . So I reached out to them. I was told it will take 8 weeks for me to actually receive anything I ordered......I immediately canceled the order. It has to be the DUMBEST BUSINESS MODEL KNOWN TO MAN......Who waits two months for something they ordered online....How could anyone think this business model would retain customers.

Great Fit, beautiful fabric, tough construction! Monster Sahiko 5 Pocket Rules! Read the sizing guide and trust it! These guys use real measurements, not like Levis, etc. Went by their guide and could not be happier! Will be purchasing often!

Returned 2 items that were completely the wrong size and months later, still didn’t get the refund. Terrible customer service

I took a couple of shots at Gustin and really did my best to become a fan. My experience across the board (jeans, shirts, shoes) went roughly the same way each time; I would use the sizing chart they provide to get an idea of what the size was, pay for the item + shipping, receive the item only to find that the fit was wildly off, pay for the shipping back to Gustin, then receive store credit for the payment price sans the shipping cost. As such, I have paid a pretty significant amount in shipping in order to not wear Gustin's products after waiting for at least a month each time. This has happened enough that I can't say it is a unique experience.