PluflReviews of weareplufl.com

Returned my Plufl almost a month ago. Never received a confirmation that they received it. FedEx confirmed the return was delivered. Never received an email that my return was approved or rejected. This is all listed on their return policy. Still waiting for my refund and no live person to talk to. All back and forth emails. The last email told me that I received my refund - WHAT? Next step is a complaint to BBB and a claim with my credit card. Don’t do business with them

The pad has an odd smell and the smell seems to seep through the material.

Bought one in December and I still don’t have it as of February 12. And of course they charged my credit card immediately. No replies to the email “contact us”. Terrible scam. Next step is the BBB plus posting reviews on as many sites as I can to warn people.

Purchased 2 beds for Christmas gifts. I live in Canada and relied on several pages on the Plufl website promising a 30 day no risk money back guarantee and listing the steps to take to request a return. There was no mention of Canadian purchases being excluded. My price was listed in Canadian currency at the bottom of this page! When I requested a return for one (unopened box) I was told returns are not accepted from Canada, and sent a link to another webpage stating this. The original promises regarding returns are still on the site and prominent. This was very expensive and I would not have purchased, had the policy regarding Canadian customers been readily available on the Plufl site.

So far a very negative experience as a Canadian shopper. I waited for the black Friday pre-sale and it's the same price as the fall sale for Canadians. They said it's 200$ off but it's all lies. All they did was remove the original price and state that you're getting 200$ off. Just real scummy moves. If you email them all they say in response is that it costs more to ship to Canada. Ok.. so then you have a shipping cost to canada and increase the base price and lie about the discount. All in usd. If they were more upfront and not trying to scam their way into business in canada it would be good or, better yet, just increase the price of shipping and don't do false advertisements.

I paid for the Plufl on October 8. The website says orders will be delivered within 5 to 7 days. Today is November 3 and I have not received my order. They have no customer service phone number. You have to email them and wait for a response. I've complained twice to them about not receiving my order. I got 2 emails telling me I would receive an email with shipping information, but so far I have received nothing. I am sorry I ever decided to do business with this company. I am wondering how hard it will be for me to get my money back.

I put in an order over 2 weeks ago, and didn't get a tracking number as they promised on the site. I finally had to ask for one and they gave me one and it said the order was canceled so the tracking order wouldn't work. Imagine several different permutations of this exchange going on over 10 emails. Twice they told me I could have a different color than I wanted. They told me it would be just a few more days. Then they told me it would be 2 weeks as of today after going back and forth about what the issue was at the warehouse. They offered me a measly $25 off if I was to take color I didn't want and have it shipped out. None of it made any sense to me. After I canceled today and they said they were refunding my money, I get an alert tonight that they have just shipped out the item, which I did not want anymore because I went ahead and ordered a different human dog bed elsewhere. Nothing but headaches with this company.

UPDATE: 11/25 So my bed never came…even after their “tracking” showed my order was out for delivery. I wish I could attach screenshots where the website says ships in 5 days but in the (very) fine print buried on a policy page it says they DO NOT HAVE ANY BEDS and won’t have stock until SPRING 2024. I asked repeatedly for them to update their website and use honest business practices rather than deceiving customer and using Shark Tank as their crutch to run a scam. They also BLOCKED any attempt for me to provide an honest review on social media. After reading more reviews regarding orders placed in the last 30 days, it appears as if this “company” may be unraveling. I’m not sure what kind of racket this company is running, but I placed an order on 10/6 for a product that showed in stock and ready to ship 5-7 days. I received no emails about shipping for a week, so I emailed customer service. Here’s the first response: Hi , Thanks for checking in with us, so sorry for the delay! we just received stocks and we are working to ship out all orders but no worries, we have already shipped your order. We will be sending your tracking number soon! Thanks for your patience and understanding! Cheers, Bryan Great - so I wait. Days pass and nothing. But Bryan said “we have already shipped your order.” So I email again and I get this NEW response: Hi J, Thanks so much for checking in with us, we are so sorry for the delay and miscommunication with your order, we just received news from our warehouse that they have canceled our shipments for the Charcoal because unexpectedly ran out stock for Biscuit order, but we already have new stocks coming in that is ready to be shipped in 3 business days, Does that time frame still work for you? I wanted to share with you a picture of our shipment on it's way to our warehouse in Louisville! It is only about 2 days away and from there our team will be working around the clock to get everything unloaded and shipped out to you all! Attached to his apology email is a screenshot of a “map” showing where the new stock is coming in on a truck. THIS COMPANY IS DODGY. Just don’t do it.