TM
I ordered and paid for a bed on…
I ordered and paid for a bed on 9/18/24. I still have not received a shipping notice. No response to my contact request either. Is this company legit?

Plufl is listed under Clothing & Underwear in Seattle, Washington.
Plufl (weareplufl.com) has 394 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Clothing & Underwear · Gig Harbor, Washington
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Clothing & Underwear · Seattle, Washington
Excellent
Showing 76 reviews with 1 star · Clear filters
TM
I ordered and paid for a bed on 9/18/24. I still have not received a shipping notice. No response to my contact request either. Is this company legit?
LJ
After reading so many of these reviews I decided to write one hoping they look hear because I have sent 3 emails w/ no response I also purchased the XL after seeing it on GMA Figured if they were showing this product on GMA must be legit My credit card was charged immediately on 9/5/24 and I received a email w/ UPS shipping confirmation on 9/6/24 so excited but every day since I check and UPS says label made but that they have not received item. I then called and sent 3 emails w/ no response On 3rd email I let them know I will be contacting my CC company to stop payment if I don’t hear back soon. I really wanted the pillow so I hope they come through
Response from PluflSep 11, 2024
Hello! Thanks for sharing this was and im sorry you are having a delay with your shipping. If you received a tracking number that means that we, Plufl, have processed your order and sent it to UPS. If you still have not received I would recommend contacting UPS. If you don't get a response from them please contact us and we will help process a replacement. Unfortunately from time to time UPS does lost packages in transit but we are more then happy to help recover it for you.
Kevin S.
Zero stars if I could. Horrible customer service with failing to ship out items month later. Ignoring requests to cancel and refund, now been dealing with my CC to dispute waiting on them to send a return shipping label. Recommend staying away!
Michael C.
Scam artists took everyone’s money and never delivered the Hugl. No responses to any of the backers either. Stay away from this fraud.
AlexisEmily C.
Backed their kickstarter, ended up paying more than original price, and getting the item slower than it launched on their site. Still out $70 for product that never shipped.
Patty T.
I ordered on 7/3. They pulled the money from my account immediately. By the 9th no shipping notification. I inquired when it would ship and I get "so sorry, issue on our end, system marked shipped. We will ship within 24 hours". I gave them 72. Still no shipment notification. Reached out again to request to cancel order and refund my account. They replied "so sorry. What if we give you $25 off of your order and expedited shipping". (Why not just ship the damned thing already if your were a kiwi company?) I responded no thank you, just cancel order and refund my account. This was 3 days. Still nothing. This company is a rip off. DO NOT BUY from this company.
Response from PluflJul 22, 2024
Hey Patty! Thanks for your feedback and we apologize if there was a delay shipping out your order. Although we ship within 24 hours, at times there are carrier or processing issues as is the nature of shipping big bulky items! We are sorry that 3 days was too long for you to wait and if you are ever interested in getting a new pillow please don't hesitate to reach back out! Cheers :) Team Plufl
Ande T.
I am having the same issue as others. They pulled the money immediately and I cannot contact them except by email. Their verbiage is the same as the others. I wish I knew it was on Amazon! Way too expensive for no product and no way to contact them. Very frustrating!
Response from PluflJul 23, 2024
Hey Ande! Thank you for the feedback and we apologize that you are having an issue getting ahold of our customer service team. Did you contact us at [email protected]? Sometimes packages do get lost in transit so we want to make sure you are taken care of. Cheers, Team Plufl
Mandy J.
Never received the item. Asked for a refund and was immediately ghosted. Do not give money to these scammers.